Expeditors International
Logistics Operations Manager (Customer Onsite|AIC)
Ellenwood, GA, United States
Sponsorship not specifiedDetected 1 day ago
Machine LearningStakeholder ManagementOutbound SalesSAPSupply ChainLogisticsProcess ImprovementCustomer SupportLeadershipCommunicationCollaboration
About the role
- By providing "boots on the ground" oversight, you will ensure pre-population integration, rack assembly, and shipping processes remain highly synchronized.
Responsibilities
- Be the single point of contact to manage all AIC operations exceptions, process audits, and operational reporting.
- Drive alignment for New Product Introductions (NPI) and experimental hardware rollouts, immediately escalating risks in a fast-paced environment.
- Monitor systematic operations, ensuring accurate Status Owner Changes (SOC) via the AIC Tracker to correctly move individual components to their designated build IDs.
- Manage and route ticketing systems (GUTS/Buganizer) to ensure timely resolution of technical or systemic WMS order blockages.
- Lead localized inventory initiatives, such as tracking down decommissioned assets and systematically moving them back into visible project codes to recover high-value inventory.
- Support and oversee compliance with local site conditions, maintaining standardized workflows like the ML Quality Check Form to record the precise work completed on each populated rack.
- Partner with planners and Program Managers to create bandwidth for network changes and execute specialized workflows without delaying on-time delivery commitments.
Requirements
- Bachelor's degree with a specialization in Supply Chain, related field, or equivalent experience.
- 3-5+ years of logistics, supply chain, large-scale warehouse operations, or hardware integration experience.
- Demonstrated experience planning, tracking, and resolving escalations with at least 3+ years in stakeholder management.
- Strong working knowledge of SAP/WMS systems, tracker tools, and Google Workspace.
- Experience implementing continuous improvement frameworks (Kaizen, Lean, Six Sigma, PDCA).
- Proven self-starter capable of managing high-stress environments, rapid network changes, and complex interdependencies with limited oversight.
- Serve as the primary contact for operational inquiries, establishing trust with operations leaders by combining direct floor experience with data-driven insights.
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Employee Referral Program Bonus
- Manage and monitor KPIs (e.g., OTIF, dock-to-stock, inventory accuracy) to stabilize execution and drive corrective actions.
- Experience and Education
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