Ivalua
IT Desktop Support Administrator
Pittsburgh, PA · Senior
Sponsorship not specifiedDetected 2 days ago
PowerShellAzureCybersecurityNetwork SecuritySupply ChainProcurementCorporate LawCustomer SupportControlsCommunicationCollaborationProblem SolvingCompTIA
Stay score
odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Serve as the local U.S. SME for Microsoft Intune deployment, administration, and policy management on Windows 11 systems.
- Configure and troubleshoot PCs, drivers, system updates, and printer integrations.
- Oversee IT equipment installation, maintenance, lifecycle management, patching, and stock/inventory tracking.
Responsibilities
- Manage application packaging, deployment, and update updates across the desktop environment.
- Partner with global desktop engineers and administrators in EMEA and APAC to maintain global workstation standards.
- Local Office & User Support (Pittsburgh Office):
- Manage employee IT onboarding and offboarding, hardware provisioning, and initial IT training.
- Handle end-to-end IT support requests (troubleshooting laptops, software, hardware accessories, and user account issues).
- Provide hands-on setup, maintenance, and user support for office meeting room audio/visual systems.
- Ability to safely lift, carry, push, or pull equipment and items weighing up to 50 lbs. as needed to perform essential role functions
- Administer user access rights and identity management in alignment with the principle of least privilege. Manage physical office access control systems (keycards/badges) and digital access permissions for internal tools, applications, and network resources.
- Act as the Pittsburgh local point of contact for LAN and Wi-Fi infrastructure support, assisting the central Infrastructure team with troubleshooting and hardware management.
- Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
Requirements
- Google Workspace & Cloud Administration: Hands-on experience with Google Workspace administration (Google Admin Console, user provisioning, group management, security settings, Gmail/Drive/Meet support).
Nice to have
- Application packaging, driver deployment, and printer management.
- Basic knowledge of Active Directory, Azure AD / Microsoft 365 cloud solutions, and network fundamentals (LAN/Wi-Fi, command line/scripting tools).
- Good computer and network security awareness.
Skills
- Self-Motivated & Autonomous:
- Customer Service & Empathy:
- Excellent interpersonal skills with an empathetic approach to solving user problems under pressure.
- Global Collaboration & Cultural Sensitivity:
- Ability to work seamlessly across diverse teams, global offices, and differing time zones.
- Prioritization & Pressure Management:
- Effective Technical Communicator:
- Professional certifications such as
- Familiarity with PowerShell, GAM (Google Admin Management), or CLI scripting.
- Prior experience managing office physical access control platforms or collaborating with global security and IT teams.
- Hybrid working model (3 days in the office per week)
Compensation
- The salary range for this position is based upon careful and continual market compensation research.
Benefits
- United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace.
- We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents.
Company info
- COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
- To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views.
This listing is sourced directly from Ivalua's careers page and normalized into a canonical job model.