BetterUp

Customer Advocate

United States (Hybrid)

Sponsorship not specifiedDetected 50 days ago

JiraConfluenceRecruitingCustomer SuccessCustomer SupportZendeskCommunicationCollaborationProblem SolvingMentoring

About the role

We can't cram it all in here, but you'll start noticing it from the first interview.
Even our candidate experience is different.
And when you get an offer from us (and accept it), you get way more than a paycheck.

Collaborate internally and with our cross-functional teams to ensure timely delivery and excellent experiences for our users
Support escalated customer processes and tickets
Strong collaboration, customer service, and relationship-building skills
Outstanding written and verbal communication skills, with a unique ability to collaborate across diverse audiences - is equally comfortable problem solving with engineers and communicating solutions to coaches and members
Providing support via multiple methods: live chat, tickets, and phone calls
These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation.
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee.

If you have some or all of the following, please apply:
3-5 years of experience delivering exceptional customer service and support directly to consumers in an environment with frequent and fast product changes and policies
You enjoy putting a customer at ease and making their day better.

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
Medical, dental, and vision insurance
Flexible paid time off
Learning and Development stipend

Support BetterUp customers expertly through their use of the BetterUp platform. While the majority of our support is provided via email, we're looking for a teammate who is willing to dive into multi-channel support.
Effectively identify issues, de-escalate, and resolve with empowerment to re-engage the customer with the brand, following up with customers when needed
Serve as the point of contact for customers with repeated or complex needs, provide proactive follow up to ensure expectations have been met or to reset expectations
Can read unstated needs of customers, and can identify and guide customers to the right solution
We're looking for teammates who are excited to evolve alongside technology - people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work.

This listing is sourced directly from BetterUp's careers page and normalized into a canonical job model.