Simplesense

User Engagement Specialist

Denver, CO; Hybrid · Contract

No sponsorship$95k-$120kDetected 15 days ago

SQLCloud PlatformsData VisualizationAccount ManagementCustomer SuccessControlsCommunicationProblem Solving

About the role

As the User Engagement Specialist, you will play a critical role in providing high-quality initial contact with users and customers to ensure a seamless service experience.
Work Model: We prioritize candidates in the Denver, CO, San Antonio, TX, and Brooklyn, NY area, but are open to remote talent.
Remote: Quarterly travel for team meetings.

Curate User Documentation and FAQs: Maintain reference materials within searchable libraries to empower users with self-service options and permanently convert recurring non-technical questions into Zero-Touch resolutions.
Maintain Data Visualization Dashboards: Ensure continuity of results and data accuracy following the deployment of new features or functionality.
Foster active community engagement across multi-facility user groups, and deliver a formal report of quantifiable time or cost savings for our users to guide product feedback.
Maintain reference materials within searchable libraries to empower users with self-service options and permanently convert recurring non-technical questions into Zero-Touch resolutions.
You embed security and reliability practices into daily work to drive continuous improvement and mitigate risk.
You build trust by honoring commitments, acting ethically, and resolving conflict through direct, honest communication.
90 Days: Foster active community engagement across multi-facility user groups, and deliver a formal report of quantifiable time or cost savings for our users to guide product feedback.

Technical Skills: Exceptional writing and verbal communication skills required to author runbooks, curate clear documentation, and foster community engagement.
Demonstrated expertise in teaching users and translating complex visualizations into simple, actionable playbooks.
Travel: You will be required to travel 25% to client sites to meet in person with users.
At least 4 years of experience in User/Customer Success, Technical Account Management, or IT Enablement roles.
Required Qualifications:
Technical Skills: Exceptional writing and verbal communication skills required to author runbooks, curate clear documentation, and foster community engagement. Proficiency in data visualization platforms to navigate datasets and adjust existing dashboards.
Domain Knowledge: Skilled at "problem-solution fit" - the ability to uncover the root of an operational pain point and deliver a targeted solution, rather than simply pushing technology. Demonstrated expertise in teaching users and translating complex visualizations into simple, actionable playbooks.

Based in Denver, CO, San Antonio, TX, and Brooklyn, NY area.
Experience working within DoD, Air Force, or Federal contractor environments.
Proficiency in SQL for building, tuning, or troubleshooting custom reports.
We look for people who can navigate ambiguity and are driven by the mission.
People & Communication: You invite vigorous debate and offer "kindly blunt" feedback, always maintaining empathy and assuming noble intent.
Agility: You move quickly to fix small problems, learn from the past, and pivot transparently when the mission requires it.
We review ranges regularly to ensure market competitiveness.

Proficiency in data visualization platforms to navigate datasets and adjust existing dashboards.
Must be a U.S. Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC).
Must have, or be able to obtain, a Secret Clearance.
Welcome to Simplesense!
Simplesense is an equal opportunity employer committed to a policy of merit-based employment.
User Engagement Specialist
Execute tactical, 1-on-1 sessions to accelerate feature adoption and empower operators to operate autonomously using IROC's data tools.
Conduct structured interviews to identify friction points and provide features, tools, and dashboards to solve and improve daily operations.
Your journey starts here.

$95k-120k per year.
Compensation is determined based on experience, skill level, and location.
All employment decisions-including recruitment, hiring, promotion, compensation, benefits, training, and termination-are made based on individual qualifications, performance, and business needs.

Medical, Life, Short-Term Disability, and AD&D insurance
Medical travel coverage
Dental coverage
Vision coverage
Competitive Benefits
Values & Vision: A conversation with a hiring manager to discuss how your aspirations align with our mission and goals of the team.

A conversation with a hiring manager to discuss how your aspirations align with our mission and goals of the team.

If you need a reasonable accommodation to complete the application or take part in the interview process, please contact People Operations at careers@simplesense.io.

Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC)

This listing is sourced directly from Simplesense's careers page and normalized into a canonical job model.