Aspentech
Sr Technical Support Engineer (Exp w/Petroleum Supply Chain: Planning & Scheduling)
Houston · Senior
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About the role
- This is an exciting opportunity for someone passionate about driving operational excellence in the downstream sector.
Responsibilities
- Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
- Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities.
- Collaboration with other AspenTech functions to maintain and develop business opportunities.
- Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality.
Requirements
- Ability to travel.
Nice to have
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech
- Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution.
- Coach fellow team members to enhance their technical skills to help boost their overall contribution.
- Bachelor's or master's degree in engineering or related discipline
- Minimum of 5+ years of relevant experience preferred.
- University experience may count.
- Strong understanding of Chemical Engineering principles
- Knowledge & experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries.
Company info
- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary softwares and track work in a CRM system.
- Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
- Develop strong relationships with customers, building an understanding of their business needs and challenges.
- In this role, you will collaborate with customers to resolve technical issues, deliver expert guidance and provide trainings on AspenTech solutions (e.g., Aspen PIMS, Scheduling & Blending Optimization, and Aspen Unified technology).
This listing is sourced directly from Aspentech's careers page and normalized into a canonical job model.