Houzz Inc.
Product Support Specialist I
Remote - US
Sponsorship not specifiedDetected 21 hours ago
Customer SupportAR/VR
About the role
- Your job is to field inbound messages and calls from accounts enrolled in our Flex, Starter, Essential, Pro, Premium, Custom, or Ultimate Houzz Pro programs.
- During these interactions, you will be responsible for assisting with SaaS questions related to a professional's software solution and/or subscription questions.
- You will also work with our advertising professionals to assist with subscription questions, and marketing advice, and help with managing their personalized ad campaigns, and their Houzz profile.
Requirements
- To be eligible for this position, you must be a permanent resident in one of the following states: AZ, AR, CA, CO, FL, GA, IN, IA, KY, MD, MI, MN, MO, NE, NV, NJ, NC, OH, OK, OR, PA, SC, TN, TX, UT, or WA.
- You must be relationship-oriented and put a high value on customer service.
Compensation
- Compensation, Benefits and Perks
Benefits
- Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA)
- Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Compensation, Benefits and Perks
- We also offer competitive benefits that support you and your family as part of your total rewards package at Houzz.
- Benefits and perks include:
Company info
- driven culture is rooted in our core values, and we're all here for one purpose: make the home remodeling and design process more fun and productive for everyone.
- To create the best experience for home renovation and design.
- Our Core Values
- We're a Community
- We put our community of Houzzers, industry professionals and homeowners first.
- We approach our work with care, humility and respect.
- We deliver value to our community through our products and services.
- We Build the Future
- We are visionaries who challenge the status quo.
- We are creative, innovative and curious.
- We embrace change and different ideas to drive our industry forward.
- We Make Things Happen
- We are solution-seekers and self-starters.
- We listen, move fast and empower our teams to deliver extraordinary results and products.
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This listing is sourced directly from Houzz Inc.'s careers page and normalized into a canonical job model.