CareSource mission
Remote - Onboarding Specialist
Massachusetts WFH
Sponsorship not specified$47k-$76kDetected 4 days ago
OnboardingPatient CareCommunicationMicrosoft Office
About the role
- The Onboarding Specialist is the primary contact for members as they transition to a CCA/CareSource health plan.
- The Specialist contacts new members via telephonic outreach and identifies both the member's existing healthcare services that will continue and new service requests.
- The Specialist works to ensure that member needs are addressed through liaising with internal CCA/CareSource providers and external healthcare providers.
Responsibilities
- Serves as the primary member contact and advocate until their care team is established, both through direct member outreach and inbound call support
- Develop Self and Others
- Drive Execution
- We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Requirements
- may be required to sit or stand for extended periods of time
- Travel is not typically required
Nice to have
- Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan required
- Five (5) years of relevant experience required
- Experience working in a multi-cultural setting required
- Experience using motivational interviewing techniques in a professional setting required
Skills
- Demonstrated understanding of the community served
- Familiarity with data entry and querying databases to identify key information about members
- Excellent communication skills, including the ability to convey information clearly telephonically and in a culturally sensitive manner
- Strong interpersonal and customer relation skills, including active listening skills, dependability, and responsiveness
- Compassionate, understanding, and patience
- Knowledge of some medical terminology preferred
- Ability to multitask and ensure all work is completed thoroughly and completely in a fast-paced environment with competing demands
- Basic computer skills
- Professional, comprehensive, clear documentation
- Familiarity with Microsoft Office programs: Outlook, Calendar, Word
- Licensure and Certification:
Compensation
- $47,400.00 - $76,000.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.
- In addition to base compensation, you may qualify for a bonus tied to company and individual performance.
- Compensation Type (hourly/salary):
Benefits
- The Specialist also educates the member on health plan offerings and addresses members' questions or concerns.
- Orients new members to the value of CCA/CareSource as their health plan, providing education, answering members' questions, anticipating, and meeting member needs and concerns
- Documents members' current healthcare services and new service requests
- Ensures members continue to receive current healthcare services as they transition to CCA/CareSource through healthcare provider outreach and education
- Utilizes established workflows and collaborates with internal and external stakeholders and healthcare providers
Equal opportunity
- CareSource is an Equal Opportunity Employer.
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This listing is sourced directly from CareSource mission's careers page and normalized into a canonical job model.