Biogen
SMA Family Access Manager - Austin/San Antonio, TX
Austin, TX, USA · Senior
Sponsorship not specified$148k-$198kDetected 20 hours ago
SalesAccount ManagementProcurementPatient CareCommunication
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role82
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
14 transfer filings in the last year, covering 14 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The purpose of this position is to be the patient facing expert on the Rare Disease patient journey and the liaison for all Biogen team members involved in the process.
- They can identify the point person, tools, or resources to resolve the issue (Account Executive, Market Access & Reimbursement, and/or Case Management).
Responsibilities
- Develop and offer solutions to the family, when necessary, that may also include communication of alternative insurance options and how families can best connect to available resources
- Develop activities with the goal of achieving greater openness and understanding of rare disease
- Build your own rare disease network/relationships through local advocacy groups, rare disease related events, and attending national conferences
- Become an expert on the Rare Disease portfolio and Biogen resources to provide the highest level of patient/caregiver support with the goal of positively impacting the patient journey.
Requirements
- You have a passion to empower and educate patients and their sites of care through a dynamic treatment journey.
- Experience with physician-administered drugs (PADs)/biologics and various outpatient sites of service
- Experience leading cross-functionally and influencing without authority
- Must be familiar with relevant legal and regulatory environment in biotech industry
- Must be comfortable spending 60% of their time traveling
- candidates must have a valid driver's license and an acceptable driving record according to Biogen policy to be considered
- Must be able to provide strong emotional support for individuals living with rare diseases and their loved ones/caregivers and collaborate with them in a way that allows forward progress
- 5+ years' business experience in the healthcare or biotech industry with at least 3 years field-based experience in account management, sales, and/or field reimbursement. Rare disease experience is preferred.
- A successful record in field reimbursement, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement
- Seasoned, mature pharmaceutical professional with a comprehensive understanding of field / patient reimbursement, charitable funding, non-profit organizations
- Effective at managing complex individualized cases
- Driving is an essential duty of the job
- Education: BS Required
Nice to have
- master's degree a plus.
- Rare disease experience is preferred.
- Case management or experience supporting patients/caregivers directly a plus
- Strong EQ, communication, listening skills and empathy skills required- Bilingual (Spanish) is a plus
Skills
- The FAM will get to the root of any logistical and/or non-clinical issues impacting treatment initiation and ongoing therapy.
- This territory includes Austin, San Antonio and the Valley.
Compensation
- Tuition reimbursement of up to $10,000 per calendar year
Benefits
- Medical, Dental, Vision, & Life insurances
- Paid Maternity and Parental Leave benefit
- Support patients/families to work through the steps required to gain access to therapy (disease and product education, site of care coordination, understanding of payer policy and procedure, and other support services)
- Works cross functionally to identify and support the resolution of patient access barriers including insurance coverage, reimbursement, financial limitations, site of care, procurement/distribution issues
- Works with Market Access & Reimbursement team members to ensure appropriate reimbursement, engage with payers, specialty pharmacies, and specialty distributors to ensure access
- Complete a comprehensive assessment of the individual needs of the patient considering the patient's family and team of healthcare providers.
- This assessment will include understanding the individual's payer policies, plan designs, including Medicaid coverage if applicable, as well as the healthcare system local to the patient.
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Company info
- We are a global team with a commitment to excellence, and a pioneering spirit.
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 401(k) program participation with company matched contributions
This listing is sourced directly from Biogen's careers page and normalized into a canonical job model.