Gen Digital Inc.
Principal Solutions Engineer
USA - New York, NY · Principal
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About the role
- You will play a critical role in accelerating the adoption of embedded marketplace infrastructure as a senior client-facing member of our commercial organization.
Responsibilities
- Own outcomes across a portfolio of the most complex, strategic partner engagements and frontier ICPs, holding self and others accountable for commitments.
- Standardize scoping and engagement models so SE work is repeatable and scalable across the team - building the artifacts and templates others reuse.
- Travel with Sales and Partner Solutions for the highest-stakes prospect and partner meetings, providing technical and strategic authority in-person.
- Lead discovery and solution design for the most strategic opportunities, prioritizing by revenue, risk, and strategic importance across the portfolio.
- raise the bar on how the team communicates with partners.
- Own documentation strategy - create and deploy internal and external best-practice materials, not just contribute to them.
- Drive feedback loops from active partners directly into the Product roadmap, going beyond flagging requests to shaping what gets prioritized.
- Align partners, Sales, Partner Solutions, and Product around solution direction on the largest or most ambiguous deals.
- Represent the Engine's technical expertise with senior internal and partner stakeholders, and at industry conferences.
- Help ensure technical depth and consultative rigor for Solutions Engineering; raise the bar on how the team communicates with partners.
Requirements
- 8+ years of experience in a sales engineering, solutions architecture, solutions engineering, technical account management, or similar role.
- Preferably within FinTech or enterprise-level tech with a track record of owning the most complex, ambiguous engagements rather than a defined book of business.
- Demonstrated ability to set architectural framing and solution narratives for net-new verticals or frontier use cases, not just execute established integration patterns.
- Experience mentoring or raising the bar for other technical/pre-sales professionals.
- Proficiency translating technical concepts for both technical and executive audiences, including in ambiguous or unscoped situations.
Benefits
- Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives.
- When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
- We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team.
Company info
- At Gen, we are scrappy and relentlessly customer driven.
- If this sounds like you, we'd love you to be part of Gen.
Equal opportunity
- Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey.
This listing is sourced directly from Gen Digital Inc.'s careers page and normalized into a canonical job model.