Cdk Global LLC

Senior Business Process Consultant

Remote, USA, USA · Senior

No sponsorship$84k-$106kDetected 50 days ago

Process ImprovementInventory ManagementLeadershipCommunicationCollaborationMicrosoft Office

About the role

WRAP Consultant for dealership to assess, optimize, and implement best-practice operational processes using CDK applications and tools focusing on Parts and Service.
This role focuses on improving throughput, profitability, technician and advisor productivity, inventory accuracy, pricing discipline, and system utilization to drive measurable improvements in departmental performance.
The consultant applies deep Parts & Service operational knowledge, CDK product expertise, and analytical insight to identify workflow gaps, define solutions, and coach dealership personnel through sustainable, data-driven improvements that maximize return on their investment in CDK solutions.

Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices.
Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements.
Maintain executive-level communication with dealership leadership to report progress, results, and next steps.
Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations.
Partner with internal WRAP, legal, and compliance teams to support warranty submissions and respond to OEM inquiries.

Minimum 5 to 7 years of experience in dealership Parts and/or Service operations.
Strong understanding of:
Proven experience in process improvement or operational leadership.
Proficiency in CDK Drive, Parts, Service, and reporting tools.
Experience supporting OEM warranty labor rate uplift, WRAP-style engagements, or dealership warranty compliance initiatives.
Simple ID (Service & Parts) Optional-Not Required
ePayments / CDK OnePay Optional-Not Required
PDM Optional-Not Required
Core Tracking and Parts Scan Optional-Not Required
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
Service pricing, dispatch, and technician productivity
Parts inventory management and reconciliation
Warranty and internal repair processes
Strong analytical, facilitation, and presentation skills.
Ability to manage multiple engagements simultaneously.
Willingness to travel up to 10%.
Working knowledge of OEM warranty reimbursement programs, warranty labor rate submissions, or related dealership compliance processes.
Success Indicators
Measurable improvement in dealership KPIs (gross, efficiency, inventory accuracy, throughput).

Prior experience with CDK Parts & Service solutions (PDM-Optional, AOMD, OnePay-Optional, ERG, Drive, Parts Scan-Optional, etc.).
Experience leading consulting or performance improvement engagements.
Familiarity with OEM programs, warranty processes, and retail automotive benchmarks.
Excellent written and verbal communication skills.
Excellent interpersonal skills.
Proficiency with MS Office products.
Ability to work independently in a fast-paced environment.
Ability to transition to working remotely with clients.

$83,500 - $106,000
CDK Global is committed to fair and equitable compensation practices.
Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

Paid Time Off (PTO)
Tuition Reimbursement
Medical, dental, and vision benefits in addition to:
Assess dealership labor operations to ensure compliance with OEM and state regulatory requirements related to warranty reimbursement.

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries.
The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights.
Our values define who we are and how we show up for each other, our customers, and our communities.
Stay Curious, Own It, Be Open, Create Possibilities
By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
Visit www.cdkglobal.com
Our values: Stay Curious, Own It, Be Open, Create Possibilities
Position Summary
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

This listing is sourced directly from Cdk Global LLC's careers page and normalized into a canonical job model.