Onetp
Bilingual B2B Customer Support Specialist I - Medical
TPCA Toronto · Full-time
Sponsorship not specifiedDetected 6 days ago
CRMCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- Process customer orders and manage order entry workflows
- Take payments and support billing inquiries
- Maintain CRM documentation of all interactions
- Provide telephony and omnichannel customer support (voice/chat/email)
- Support ProShop navigation and basic site troubleshooting
- Manage auto-shipments and recurring orders
- Maintain high accuracy and productivity in repetitive tasks
- Act proactively to improve customer experience and drive retention
Requirements
- 1-2+ years of customer service or contact center experience.
- Basic proficiency in CRM systems and Microsoft Office / Google Suite.
- Ability to accurately process orders, payments, and customer requests.
- Strong attention to detail and ability to handle repetitive, high-volume tasks.
- Ability to multitask across voice, chat, and email channels.
- Basic problem-solving skills with the ability to follow defined processes and escalation paths.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
Nice to have
- Exposure to cross-selling or upselling products
- Experience supporting e-commerce platforms or online ordering tools
- Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Positive and supportive environment
- Autonomie - Nous encourageons et valorisons votre capacité à prendre des décisions.
- Environnement évolutif - Nous favorisons votre développement professionnel et vos possibilités d'avancement.
- Flexibilité - Nous croyons aux résultats.
Skills
- Join Teleperformance - Where Excellence Meets Opportunity!
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- Why Choose Teleperformance?
- Our dedication to employee satisfaction distinguishes us.
Compensation
- Competitive salary with incentive programs
Benefits
- Paid training, 2 weeks' vacation leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
- Diversity, Equity & Inclusion
- Build and maintain strong customer relationships with dental offices
- Bilingual French Customer Support Specialist I - Medical
Company info
- Autonomous
- We encourage and trust your decision-making skills.
- Flexible
- We believe in results
- Innovative
- All ideas matter
- Inclusive
- Everyone is Included and everyone wins
- TP is a worldwide leader in client experience management and contact center business process outsourcing.
- With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
- We also provide services in 300 languages and dialects.
- Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
- Our Work Culture
- At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.
- Autonomous - We encourage and trust your decision-making skills.
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins
- Base compensation of $2 0.00 per hour, plus a performance bonus of up to 5% based on meeting KPI targets
- About the job
- An ideal a Bilingual French Customer Support Specialist I, you will be supporting for a supplier servicing dental offices with home care products needs a strong foundation in process execution, attention to detail, and customer service professionalism, combined with a basic understanding of product offerings and dental office workflows.
- This individual acts as the first point of contact between the supplier and the dental office, ensuring accurate order processing, timely support, and a consistent, positive customer experience while maintaining smooth day-to-day operations.
- and Accountabilities (may perform other duties as requested not specifically addressed in this document)
- Handle product FAQs and provide basic product guidance
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.