Grafana Labs

Staff Product Designer, Incident Response Management

Canada (Remote) · Staff+

Sponsorship not specifiedDetected 6 days ago

Cloud PlatformsGrafanaSite Reliability EngineeringRESTIncident ResponseFigmaSalesforceResearchLeadershipCommunicationCollaborationMentoringWriting

About the role

As a Staff Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, engineers, and design leaders distributed across four continents.
You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship building skills will be essential to your success.
Your primary focus will be to design practical and effective user experiences for Grafana's Incident Response & Management (IRM) solutions.

Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products
Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools, including agentic tooling such as Figma Make, Cursor, and Claude Code where it adds value to your practice
Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs
Over time, you will develop deep expertise in your product area and the associated customer and user personas, use cases, and workflows.
A portfolio of well-articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data-rich dev tooling and/or enterprise SaaS products
Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast-paced environment where industry standards are constantly evolving
A deep personal desire to seek diverse perspectives, aim for progress over perfection, follow through on commitments, support your peers, and mentor new hires

Experience designing developer or SRE tools for critical cloud infrastructure, security, or other high-stress use cases and usage scenarios
Experience designing cross-platform experiences for developer tools across touchpoints including web, desktop, mobile, CLI, API and MCP integrations, and agentic harnesses
An understanding of incident response scenarios / practices related to observability, cloud infrastructure, database monitoring, cyber security, or similar domains
an open-source legacy, a global collaborative culture, and a passion for meaningful work.
Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that's okay.
If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity.
Staff Product Designer, Incident Response Management (IRM)

Grafana Cloud, our fully managed observability platform, is flexible and built for scale.
Learn more at grafana.com and follow us on LinkedIn and X.

In Canada, the Base compensation range for this role is CAD $ 164,000 - CAD $205,000.
Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.
Compensation ranges are country specific.
If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

include equity, bonus (if applicable) and other benefits listed here.
If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.
Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind

Work with researchers, cross-functional collaborators, and lead customers such as the members of our Customer Advisory Board (CAB) and Design Partnership Program (DPP) to plan and execute formative and evaluative research initiatives
This will enable you to make a meaningful impact on the user experience your product surface delivers to Grafana customers, as well as our internal engineering teams (yes, we use our own tools!).
You will help scale our team's impact on our customers, users, and business and work with the rest of the Product Design function to bring Grafana Labs' products into the new age of agentic workflows using the power of our collective skills, customer and user empathy, conviction, and taste.

Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
Employer: Grafana Labs is an equal opportunities employer.

This listing is sourced directly from Grafana Labs's careers page and normalized into a canonical job model.