Fortune Brands Innovations
Customer Service Representative
North Olmsted, Ohio, United States · Junior
Sponsorship not specifiedDetected 1 day ago
ExcelSAPOnboardingCustomer SupportCommunicationProblem SolvingMicrosoft Office
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 100%
Of 7 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 490 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 40 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This role requires the ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers as well processing customer orders while maintaining accuracy.
- All our associates are trained to understand processes and systems as it relates to their role so that they can provide our customers with excellent service.
- Personable and professional under pressure with a motivated, energetic nature.
Responsibilities
- Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
- Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standards
- Perform other duties as assigned
- Ability to manage a high volume of work with accuracy
Requirements
- Minimum of 1 year of customer service experience in a service industry
- Demonstrated ability to work independently, cross-functionally and in a team environment
Nice to have
- Associate's or Bachelor's degree is preferred
- Proficient in Excel, Word, and PowerPoint
- prior SAP experience is preferred
Skills
- Possess excellent interpersonal, written and oral communications skills as well as effective problem solving skills
Compensation
- $35,000 USD - $45,000 USD.
- In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
Benefits
- In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
- This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more.
Company info
- Brands Innovations (NYSE:
- FBIN) is an industry-leading home, security and digital products company with a portfolio of trusted brands, including Moen, House of Rohl, Therma-Tru, Larson, Master Lock, Yale residential, and Sentry Safe.
- strong brands, great people, and disciplined execution.
- You'll join a team that puts customers first, keeps its commitments, and cuts through complexity to deliver meaningful results.
- If you're looking for an opportunity to make an impact and help shape what's next for our iconic brands, we'd love to meet you.
- Explore life at Fortune Brands here.
- The Customer Service Representative is responsible for providing high quality customer care to create a positive experience for our B2B customers.
- The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability.
Equal opportunity
- Fortune Brands is an equal opportunity employer.
- Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
- Reasonable Accommodations
- Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities.
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This listing is sourced directly from Fortune Brands Innovations's careers page and normalized into a canonical job model.