ResMed
Senior Manager, Customer Success
Atlanta, GA, United States · Senior
Sponsorship not specified$130k-$161kDetected 122 days ago
SwiftProduct ManagementProduct StrategySalesforceCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoring
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odds of building a lasting career here
52Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 67% were for a worker who already held the job.
Files H-1B transfers
3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Let's talk about the team The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services.
- Reporting to the Head of Customer Success, this role is responsible for leading and mentoring the Senior Customer Success Manager team with an oversite of the Customer Success team.
- The Senior Manager is an expert at leading a highly experienced team in managing customer relationships, identifying expansion opportunities, and mitigating risk.
Responsibilities
- Regularly interacts with executives and/or key business partners
- Engages and collaborates regularly with Executive leadership and cross-functional teams to develop and execute the overall business strategy
- Contributes to cross-functional internal programs that support the ongoing success of the business by applying broad knowledge and experience to solve complex challenges
- Looks beyond existing methodologies and own discipline to define and resolve complex problems, has in-depth knowledge of organizational objectives
- Identifies and implements processes and tools to support customer success at scale
- Plans and execute strategies to drive new revenue opportunities within existing customer base
- Leads team in managing customer relationships, driving customer ROI, and managing churn
- Implement organization strategies through the effective direction and management of employees and resources
- Lead Staff Development
- Responsible to lead and mentor large number of employees including those with highly technical responsibilities
Skills
- Minimum 8 years of HME experience required
- Minimum 12 years of related experience leading customer-facing teams
- Experience leading teams of 15+
- P&L Management Experience
- Blend of Sales and Operational leadership experience
- Experience leading multiple teams simultaneously, with cross functional team leadership experience
- Proven ability to coach and mentor a team with various experience levels
- Demonstrated versatility
- Proven success in executing change management initiatives and driving measurable results.
- Strong interpersonal and communication skills
- Demonstrated versatility and problem-solving ability
- Proficiency in Microsoft tools, Salesforce, Gainsight, and other platforms
Compensation
- At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
Benefits
- Ideal candidates bring a blend of healthcare domain expertise and business experience, with a passion for transforming platform adoption and outcomes through technology.
Company info
- This team contributes to our overall mission of increasing adoption and optimizing HME operations thus allowing our customers to focus on patient care.
- Feedback from the Customer Success Team informs our product roadmap and helps align resources across Brightree towards our goal of having the most successful customers in the HME industry.
- The Senior Manager plays an active role in engaging with strategic customers across a broad scope of initiatives.
- Successfully employs special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization
This listing is sourced directly from ResMed's careers page and normalized into a canonical job model.