Vulcan Elements

IT Support Specialist

Research Triangle Park, NC

Sponsorship not specified$171k-$800kDetected 5 days ago

AzureCybersecurityCustomer SupportCollaborationProblem SolvingSharePoint

About the role

Vulcan Elements is manufacturing American rare-earth permanent magnets for a secure, resilient future.
With a focus on national security and economic resiliency, we serve critical industries such as defense, aerospace, and automotive powering a high-technology future.
This role requires a blend of technical troubleshooting, customer service excellence, and a proactive approach to maintaining a secure, regulated environment.

End-User Support: Provide Tier 1 and Tier 2 technical support for hardware and software issues, including laptops, peripherals, mobile devices, and office equipment.
Documentation: Maintain accurate asset inventory, software licenses, and technical documentation for internal processes and troubleshooting guides.
Cross-Functional Collaboration: Partner with Engineering, Operations, and Quality teams to support automation and data collection workflows.
Azure: Support Azure AD (Entra ID) user accounts, assist with MFA setup, and help maintain access to Azure-hosted resources.
SharePoint: Manage SharePoint site permissions, document libraries, and access controls.
Active Directory: Maintain on-prem AD including user/group management, GPO enforcement, and OU structure
Asset Management: Maintain accurate inventory of hardware, including tracking device lifecycle, and equipment assignments across office and manufacturing facilities.
Provide Tier 1 and Tier 2 technical support for hardware and software issues, including laptops, peripherals, mobile devices, and office equipment.
Maintain accurate asset inventory, software licenses, and technical documentation for internal processes and troubleshooting guides.
Partner with Engineering, Operations, and Quality teams to support automation and data collection workflows.

Technical Proficiency: Strong knowledge of Windows operating systems, Microsoft 365 administration, and basic networking
Problem Solving: A hands-on "fixer" mentality with the ability to troubleshoot complex hardware and s
You will play a critical role in ensuring our team has the tools they need to succeed, maintaining high system uptime, and supporting the digital infrastructure required for business operations.
1+ years of experience in IT support, help desk, or systems administration, preferably in a manufacturing or high-security regulated environment.
Strong knowledge of Windows operating systems, Microsoft 365 administration, and basic networking
A hands-on "fixer" mentality with the ability to troubleshoot complex hardware and s

Familiarity with cybersecurity frameworks (NIST, CMMC) and experience working within ITAR/EAR export-controlled environments is highly preferred.
Security Mindset: Familiarity with cybersecurity frameworks (NIST, CMMC) and experience working within ITAR/EAR export-controlled environments is highly preferred.

This listing is sourced directly from Vulcan Elements's careers page and normalized into a canonical job model.