Sonderaustralia

Support Coordinator

Waterloo, Sydney

Sponsorship not specifiedDetected 30 days ago

CommunicationProblem Solving

About the role

You'll be supporting our members with issues relating to mental health, wellbeing and physical safety.
You will communicate with our members via Instant message and phone using the bespoke systems our in-house engineers have built.
Supported by the right training, you will confidently handle critical situations.

In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.
By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.
Induction and onboarding designed to make you succeed in your new role

Superior English communication skills - fluency in other languages such as Spanish, Hindi, Mandarin, Thai, or Vietnamese, is helpful but not required.
The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day.
Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

That's why we're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise.
Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most.
Paid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay!)
Wellbeing support to invest in your own wellbeing

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are.

This listing is sourced directly from Sonderaustralia's careers page and normalized into a canonical job model.