Lightcast

Customer Success Associate - 1014

Moscow, ID

Sponsorship not specifiedDetected 210 days ago

SalesforceCRMAccount ManagementCustomer SuccessCommunication

About the role

This is a great opportunity for an entry-level professional who is eager to gain hands-on experience in customer success, SaaS, and labor market analytics.
Lightcast is a global leader in labor market analytics, with headquarters in Moscow, Idaho, and offices across the United Kingdom, Europe, and India.
Through partnerships spanning six continents, we empower organizations, educators, workforce agencies, and communities with the data and insights needed to make informed decisions about talent, education, and economic development.

Serve as the primary point of contact for assigned clients, building strong relationships and ensuring a positive customer experience.
Partner with Sales, Product, and Support teams to deliver seamless client engagement and drive successful outcomes.
Lead client onboarding activities, including product implementation, training, and adoption of best practices.
Capture and communicate customer feedback, insights, and enhancement requests to support product innovation and continuous improvement.
Prepare and deliver business reviews and performance reports that demonstrate value, outcomes, and return on investment.
Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
As a Customer Success Associate, you will build strong client relationships, support product adoption, and help ensure an exceptional customer experience.
By understanding client needs and delivering thoughtful, responsive support, you will help organizations leverage our labor market insights to make informed workforce decisions and achieve their goals.

1-3 years of experience in customer success, account management, client services, or other customer-facing roles, preferably within a SaaS, technology, or data-driven environment.
Experience using CRM platforms (e.g., Salesforce) and business productivity tools
familiarity with HR technology, workforce solutions, or analytics platforms is a plus.
Exceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable guidance for diverse audiences.
Analytical mindset with the ability to interpret data, identify trends, and provide meaningful recommendations to clients.
Customer-focused, proactive, and solution-oriented, with a passion for helping clients achieve their goals.

Monitor account health and usage trends, leveraging data to provide strategic recommendations and drive customer success.
Education and Experience:

Proactively engage customers to understand business objectives, address challenges, and identify opportunities to expand value.
Ability to work collaboratively across teams and build effective relationships with both internal stakeholders and external customers.
Our mission is to drive prosperity and opportunity by helping people, institutions, and businesses better understand and navigate the world of work.
Together, we are building an inclusive culture where everyone has the opportunity to contribute, grow, and make a meaningful impact.

Lightcast is proud to be an equal opportunity employer and is committed to fostering a workplace where diverse perspectives, experiences, and ideas are valued and respected.

This listing is sourced directly from Lightcast's careers page and normalized into a canonical job model.