WELL Health Technologies Corp.

Senior Consultant - Healthcare Experience Management

Remote, CA · Senior · Contract

Sponsorship not specified$130k-$175kDetected 36 days ago

SQLData AnalysisProject ManagementExcelSASResearchMentoringPublic SpeakingMicrosoft Office

About the role

Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries.
Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands.
Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Constructing and/or leading data analysis to support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summariz e conclusions and recommendations.
Building and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results
Serving as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships

Specific experience/background in one or more of the following: Expertise in brand experience, member/patient acquisition and retention strategies
Knowledge and understanding of government programs driven by Medicare Stars and NCQA
Demonstrated experience in driving performance improvement initiatives.
Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities.
5+ years of previous work experience in experience management (Patient Experience, Member Experience, and/or Brand Experience) in health plan and/or provider organizations.
Past experie nce in training and coaching member/patient-facing teams.
Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.).
Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation.
Bachelor's degree required and Master's degree preferred (Disciplines preferred include business administration, health policy and administration, finance, or clinical degree )

Planning, organizing and prioritizing project activities using work plans and other project management tools

Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Partnering with health plan and medical groups to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems.
This Consultant will have prior healthcare industry experience working with health plans, medical practices, physicians and provider organizations to improve member, provider and patient experience.

We empower organizations to deliver the best experiences.
With industry expertise and technology, we turn data into insights that drive innovation and action.
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
Better together: We check our egos at the door. We work together, so we win together.

This listing is sourced directly from WELL Health Technologies Corp.'s careers page and normalized into a canonical job model.