Oregon state government

Oregon state government

Public Benefits Specialist - Entry

Portland | DHS | 5th Avenue · Full-time

Work authorization requiredDetected 2 days ago
Computer VisionAccountingCustomer SupportCommunication

About the role

  • If you are bilingual, we encourage you to apply!
  • If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay.
  • Step into a role where your efforts directly empower Oregonians to rise above poverty-become a key player in the Self-Sufficiency Program and facilitate access to vital services that foster equity and well-being.

Responsibilities

  • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
  • Support the infrastructure of the office by supporting the day-to-day operation, including providing agency forms and directing Oregonians to appropriate services or resources.
  • Providing support for the business functions within the office.

Requirements

  • Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service.
  • This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
  • Experience providing front-line customer service serving a diverse clientele.
  • Demonstrated ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences.
  • Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
  • Minimum Qualifications
  • This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
  • An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

Compensation

  • If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay.
  • Annual salary increases (until you reach the top of the listed salary range).
  • The salary range listed is the non- PERS monthly salary range.
  • If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

Benefits

  • ODHS Employee Resource Group communities that promote shared learning.
  • Amazing benefits package.

Company info

  • Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.

Equal opportunity

  • The Oregon Department of Human Services is proud to be an Equal Opportunity Employer.

Visa & Work Authorization

  • The Oregon Department of Human Services does not offer visa sponsorship.
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This listing is sourced directly from Oregon state government's careers page and normalized into a canonical job model.