Branch
Strategic Program Manager
Remote, US
Work authorization required$145k-$165kDetected 22 days ago
Data AnalysisProject ManagementAccount ManagementProcess ImprovementCustomer SuccessCustomer SupportCommunicationCollaborationOrganizational Skills
About the role
- The right candidate will have experience leading enterprise-level engagements, managing the work of cross-functional project teams, and solving a variety of complex technical and operational problems.
- Act as the customer's primary point of contact, serve as project manager, fostering collaboration between clients and internal teams to bring new features or products to market
- SOW Approval: Responsible for the sign-off of custom SOWs created for integration customers.
Responsibilities
- Lead the client-facing aspects of product launches for design partners.
- Oversee the technical and operational aspects of partner integrations, ensuring smooth and timely project execution, and support the enablement of internal teams in collaboration with the Partner Management team.
- Manage the overall project charter, collaborating with various stakeholders from Sales, Account Management, Marketing, Product, Engineering, Success, Risk, and Support to deliver world class solutions and experiences
- Maintain highly organized and comprehensive internal and external documentation
- Engage with technical stakeholders to solution, document, test, and deploy various integration workflows and configurations
- Client Relationship Management for Design Partners: Lead the client-facing aspects of product launches for design partners.
Requirements
- 5-10 years of experience in enterprise project management, leading complex, cross-functional projects
- Experience in designing, testing, and deploying integrated solutions, with a technical understanding of APIs, webhooks, and deployment best practices
- Strong verbal communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders
- Detail-oriented with the ability to think strategically and anticipate potential issues and risks
- Ability to solve complex technical and operational problems, with a strong focus on delivering exceptional customer experiences
- Experience in customer success, account management, or consulting
- Familiarity with various project management tools
- Must be currently authorized to work in the USA without sponsorship or transfer.
- Proficient in implementation best practices with demonstrated ability to create and deliver repeatable processes that drive improvements for KPIs such as time to launch, on-time delivery, revenue attainment, etc.
- Highly detailed in internal and external documentation, with a focus on maintaining accurate and comprehensive records
- Proven experience in developing and implementing new processes, best practices, and supporting resources to drive repeatability and operational efficiency
- Financial, FinTech, HR industry experience
- Understanding of data analysis and reporting tools
Skills
- Serve as the bridge between Customer Success and Product teams.
Compensation
- The salary range for this role is $145-165k.
- The salary range displayed reflects an average base salary range for the position across all the U.S. The base salary offered to an applicant could be higher or lower based on each applicant's specific skill set, depth of experience, relevant education or training, etc.
- This position is classified as REMOTE within the United States of America.
- We are unable to hire candidates located outside of the domestic U.S.
Benefits
- Market-leading medical, dental, and vision insurance
- Free Premium-Tier Origin Financial Wellness subscription
- Monthly home-office stipend
- 12-weeks paid parental leave for birthing and non-birthing parents
- Flexible time off + sick and safe time
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We're committed to building and delivering more inclusive, transparent, and frictionless financial products.
- Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matter-and they can directly impact our products, company, and culture.
- We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
- Come join our team as we develop new ways to improve the lives of working Americans.
- https://www.branchapp.com/about
- Branch is an equal opportunity employer and we value diversity at our company.
- No third-parties, please.
- View how Branch collects your personal data here.
- Branch is on a mission to empower workers with financial freedom.
- We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services.
- We're committed to building and delivering more inclusive, transparent, and frictionless financial products.
- Our goal of empowerment extends to our own employees, too.
Equal opportunity
- equal opportunity employer and we value diversity at our company.
Visa & Work Authorization
- Must be currently authorized to work in the USA without sponsorship or transfer.
This listing is sourced directly from Branch's careers page and normalized into a canonical job model.