CrowdStrike, Inc.
Technical Support Engineer - GovCloud (Remote)
USA - Remote, NC · Mid
Sponsorship not specified$70k-$110kDetected 11 days ago
Distributed SystemsAWSGCPAzureDockerKubernetesTerraformAnsibleHelmLinuxRESTA/B TestingJiraConfluenceSalesforceCustomer SupportFirewallVPNCommunication
Stay score
odds of building a lasting career here
53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card intent detected
CrowdStrike, Inc. obtained a prevailing wage determination for Software Developers in Sunnyvale, CALIFORNIA on 2026-06-15. No matching green-card filing appears in our data yet. The determination expires in 7 days (2026-09-12), and a green-card filing must follow before then or the employer starts over.+2 more active determinations on file
Files H-1B transfers
28 transfer filings in the last year, covering 28 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- You will take ownership of customer issues, including: initial troubleshooting, identification of root cause, issue resolution or escalation, and identifying and escalating priority issues that need immediate attention.
- Must meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- You will serve as an internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible.
Responsibilities
- You will collect information and document bugs with Sr.
- Technical Support engineers also create the process or troubleshooting documentation in the Support knowledge base.
- 3+ years of customer support, technical support, system administration or related customer facing role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Requirements
- Ability to learn new technologies quickly.
- Ability to remain calm, composed and articulate when dealing with tough customer situations.
- Experience with Docker/Kubernetes troubleshooting
- Experience with Splunk, Terraform/Ansible, Helm, AWS, GCP, Azure
- Experience with troubleshooting Windows and Unix (Linux and/or Mac)
- Familiarity with CJIS and FedRAMP compliance frameworks
Skills
- Ready to join a mission that matters?
Compensation
- Market leader in compensation and equity awards
Benefits
- Market leader in compensation and equity awards
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
Company info
- Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.
- Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
- We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
- TSE and/or Engineering for product issues that are impacting customers.
- We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
- Ability to work independently with little direct supervision and as a part of a team.
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This listing is sourced directly from CrowdStrike, Inc.'s careers page and normalized into a canonical job model.