Crafty
Senior Food & Beverage Associate
San Francisco, CA · Senior · Full-time
Sponsorship not specifiedDetected 21 days ago
Data VisualizationHubSpotAccount ManagementSupply ChainInventory ManagementRecruitingCommunicationProblem Solving
About the role
- San Francisco, CA Shift: Monday - Friday | 6 AM - 2:30 PM Crafty's Senior Food & Beverage Associates are the face of our in-office Concierge pantry program while supporting their client site.
- Strategic + Operationally Sound: Ensures that daily operations run smoothly while also thinking ahead-anticipating needs, managing complexity, and making sound decisions that protect the program and elevate service.
- Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats-able to write clear, professional client recaps and handle budget-related communication with confidence.
Responsibilities
- They deliver the highest quality client experience, centered around hospitality and operational excellence.
- Own the outcomes of the site, not just the task list-audit, improve, and proactively problem-solve to improve efficiency and experience
- Provide clear updates to Crafty partners and own client-facing written recaps and budget communications, ensuring a consistent, professional narrative This role is a full-time, hourly role within Crafty.
- This role supports one of our San Francisco clients Monday through Friday from 6:00 AM - 2:30
- The Senior Food & Beverage Associate will maintain 100% controllable client retention across their assigned site(s) (excluding uncontrollable churn), for at least 9 consecutive months, as measured by monthly retention reporting, in support of Crafty's 2026 Retention goal of 96% YTD Dollar Retention.
- The Senior Food & Beverage Associate will complete daily task lists with an average of 95% shift success week over week, as measured via Tableau on a monthly basis, to ensure operational excellence in support of Crafty's 2026 Market Profit goal of $23.6M.
Requirements
- Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
Skills
- Don't meet all of the qualifications?
- Although some qualifications are essential, others can be attained with time.
- Role Goals Goal #1 -
Benefits
- We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave.
- Maintain client office kitchens & pantries, storage rooms, and inventory health; execute ordering and order edits as needed to sustain service quality
Company info
- Crafty's mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.
- After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year's time.
- At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more.
- Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!
- The Role: San Francisco, CA Shift: Monday - Friday | 6 AM - 2:30 PM Crafty's Senior Food & Beverage Associates are the face of our in-office Concierge pantry program while supporting their client site.
- This role goes beyond completing tasks: Seniors own the outcomes of the site and serve as the primary on-site point of contact for the client relationship.
- They lead day-to-day execution while managing the "complexity of the location" (high-touch clients and/or complex accounts), and are accountable for the written narrative shared with clients (recaps, budgets, and performance updates).
- Crafty is looking for a Senior Associate whose responsibilities will include: Strategic Site Ownership: Own the outcomes of the site, not just the task list-audit, improve, and proactively problem-solve to improve efficiency and experience Client Engagement + Budget Partnership: Serve as the on-site point of contact for product swaps, service chains, and budget discussions; align service to the client's goals while maintaining program standards Merchandising + Inventory Management: Maintain client office kitchens & pantries, storage rooms, and inventory health; execute ordering and order edits as needed to sustain service quality Equipment Maintenance + Quality Control: Perform routine maintenance on machines (such as coffee & kegerators), complete QC checks, and escalate issues with clarity and urgency Communication (Internal + External): Provide clear updates to Crafty partners and own client-facing written recaps and budget communications, ensuring a consistent, professional narrative This role is a full-time, hourly role within Crafty.
- This role supports one of our San Francisco clients Monday through Friday from 6:00 AM - 2:30 PM by meeting the skill based qualifications below: Required Attributes: Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
- Owns Outcomes (Not Just Tasks): Takes full ownership of site performance and client experience; proactively identifies issues, implements solutions, and continuously improves execution beyond the standard task list.
- Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments.
This listing is sourced directly from Crafty's careers page and normalized into a canonical job model.