Junglescout

Junglescout

Customer Success Manager

Chicago, Illinois · Contract

Sponsorship not specified$40k-$60kDetected 7 days ago
CRMAccount ManagementForecastingCustomer SuccessResearchCommunicationProblem SolvingAdaptabilityOrganizational Skills

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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

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About the role

  • This is a full-time, on-site role in Chicago managing a high-volume book of business - typically 40-60 accounts - with a strong focus on renewals, data-driven advisory, and long-term account value.
  • We value adaptability and a growth mindset in team members.
  • Although it's not promised, the successful candidate should be prepared for the possibility that their role may evolve over time as our business strategies and priorities change.

Responsibilities

  • Own the end-to-end renewal process across your portfolio of 40-60 accounts, forecasting risk early and building the business case for renewal well ahead of contract dates
  • Proactively identify churn risk using usage data and account signals, and build mitigation plans before risk becomes attrition
  • Proactively identify upsell by canvassing buyers, building relationships, and using existing partnerships.
  • Serve as the primary post-sale contact, building trusted, consultative relationships with ecommerce leaders and operators at emerging and enterprise brands
  • Drive adoption across Cobalt's core pillars - Market Research, Campaign Optimization, and Brand Management - to deepen account value and stickiness
  • Partner with Sales, Support, Product, and Marketing to resolve issues and enhance the customer journey
  • Jungle Scout is seeking a driven, data-fluent Customer Success Manager to support a portfolio of some of the world's most promising emerging and enterprise brands selling on Amazon.
  • You'll partner closely with Sales, Support, Product, and Marketing to deliver an exceptional customer experience at scale.

Requirements

  • Proven track record in Customer Success, Account Management, or Client Services, ideally in a high-volume/scaled model within B2B SaaS or ecommerce
  • 💥 Ability to make impact!

Nice to have

  • Experience in ecommerce, SaaS, or technology preferred
  • Bachelor's degree in Business, Marketing, or related field preferred

Compensation

  • Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces.

Benefits

  • We structure our compensation packages to reward our team members' contributions to our company's success - you'll have a bonus tied to performance and will be invested into our long-term success with Equity.
  • 💥 Flexible Time Off.
  • With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering.
  • 💥 Comprehensive Health Benefits & Retirement Program.
  • We offer comprehensive healthcare and retirement matching plans for eligible employees.
  • 💥 Paid Parental Leave Policy.
  • Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life.

Company info

  • Needless to say, you'll never get bored;) The responsibilities listed above are our needs today but we are keeping future needs & opportunities in mind when hiring for this position.
  • We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training. 💥 Ability to make impact!
  • We offer comprehensive healthcare and retirement matching plans for eligible employees. 💥 Paid Parental Leave Policy.
  • Use our industry leading market data - market share, share of voice, ad performance (ACoS/ROAS), and pricing trends - to guide customers toward measurable Amazon growth outcomes
  • Advocate for customers internally while helping shape scalable success programs across the book
  • In this scaled CSM role, you'll balance strategic relationship management with operational excellence: proactively engaging customers with Cobalt data and insights, identifying risk and growth opportunities, and ensuring clients consistently realize ROI.
  • We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training.
  • You'll have the opportunity to truly make a difference and impact our customers.
  • The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success.
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This listing is sourced directly from Junglescout's careers page and normalized into a canonical job model.