Mohegan US
Hotel Operations Supervisor
Uncasville, CT
Sponsorship not specifiedDetected 2 days ago
ExpressExcelHRCustomer SupportCommunicationMicrosoft Office
About the role
- This position is responsible for assisting with the supervision, direction and on going training of the Front Desk, Concierge, VIP Check-In and Bell Services staff.
- Primary Duties and Responsibilities: includes but not limited to:
- Assists in the hiring, scheduling, training, evaluating and counseling of the Front Desk, Concierge, VIP Check-in and Bell Services staff
Responsibilities
- Ensures back-up reports are run and documents are current
- Performs the daily date-roll process, including posting of room and tax, disputes, suspense, batching of telecheck machines and reporting functions
- Keeps staff aware of the Current Guest Service Scores and develops ways to increase them
- Performs pre-shift meetings on an hourly basis to keep staff informed of changes
Requirements
- Knowledge of Mohegan Sun corporate and department policies and procedures
- Two years of hotel front office experience in a high volume, complex casino/hotel environment or four or five star luxury hotel
- Strong organizational and multi-tasking skills and the ability to delegate tasks
- Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Bar tech, Espresso, Hotel paging system, Telecheck, Time Lox/DC Onesystems and any other software system used in Hotel Operations
- Extensive knowledge of the property and local areas and destinations
- Knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
- High School Diploma or equivalent
Skills
- Excellent written and verbal communication skills
- Basic computer skills in Microsoft Word, Excel and Outlook
Benefits
- Minimum Education and
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This listing is sourced directly from Mohegan US's careers page and normalized into a canonical job model.