External CAREER SITE CANADA

Product Support Specialist, Repairs

CAN Mississauga - Millcreek Drive · Contract

Sponsorship not specified$24k-$50kDetected 9 days ago

Machine LearningSalesforceExcelSAPRecruitingCustomer SupportMedical DevicesCollaborationProblem SolvingAdaptabilityMicrosoft Office

About the role

Advancing the world of health™ is our Purpose, and it's no small feat.
You will have a knowledge of concepts related to systems, products, processes and business practices to diagnose and remedy system issues, identifies and coordinates basic system and device issues.
This onsite position will be based in our Millcreek Rd, Mississauga, ON offices 5 days per week.

Performs reactive/proactive Preventive Maintenance as assigned
Logs and tracks all service order activity in SAP ECC, Salesforce, maintains service history records and related problem documentation.
Manages parts per the parts management policy and procedures
Applies knowledge and skills to complete own work
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
Possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards
Cleans and maintains all equipment and pumps.

Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required.
Required Skills

Demonstrates excellent interpersonal skills, solid organizational, prioritization skills and a passion for providing excellent service.
Ability to multi-task and be adaptable to changing business environments.
Strong analytical and problem-solving skills.
Proficient with MS Office tools such as Outlook, Word, Excel, PowerPoint, etc.
Knowledge or experience with SAP, Salesforce an asset.
Exhibits a keen attention to detail and a profound passion for their work.
Fluent in English (read, write, speak) with a superb customer service skill. French is an asset.
Education and experience required:
College or University graduate in Biomedical Electronics, Biomed Technology and/or Healthcare related field.
Physical Demands and

BD is one of the largest global medical technology companies in the world.
The range displayed is comprised of wages, which includes base salary and commission, as well as certain components of our bonus programs.
Assists with the picking and packing of medical equipment.
As part of our recruitment process, we may, in certain circumstances, use technologies such as artificial intelligence or machine learning to screen, assess, or select applicants.
We welcome people with the imagination and drive to help us reinvent the future of healthcare.
Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19.
We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.
Provides technical support to external customers to resolve issues regarding proprietary software & hardware
Interviews customers to collect information about known issues, then leads user through diagnostic procedures to determine source of error or cause of problem.
We are the people who give possibilities purpose

Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Becton Dickinson is an Equal Opportunity Employer.
If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.
Becton, Dickinson, and Company is an Equal Opportunity Employer.

We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientatio

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