ePlus Technology
Service Desk Analyst I
Virginia Beach, VA
Sponsorship not specifiedDetected 4 days ago
ExcelCustomer SupportCommunicationCollaborationMicrosoft Office
About the role
- Shift: Tuesday - Saturday 9:00 AM - 6:00 PM EST*
- You will provide accurate and efficient problem diagnosis, description and tracking through resolution.
Responsibilities
- Document, track and monitor problems to ensure resolution in a timely manner
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
Requirements
- High School diploma required
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- One year of Customer Service experience required
- Must be motivated towards constantly improving their technical skills
- An associate degree (minimum)
- Knowledge of relevant call tracking applications; ServiceNow experience a plus
- Strong verbal communication skills
- Strong written communication skills
- Knowledgeable in use of MS Excel, Word, Outlook
- Two years of Service Desk / Help Desk experience
- Any relevant IT certification
Nice to have
- Knowledge of relevant call tracking applications
- ServiceNow experience a plus
Compensation
- The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly.
Company info
- At ePlus, we believe technology is a people business.
- Our team is passionate, skilled, and driven to deliver solutions that make a real difference.
- Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
- Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
- Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
- Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organ
Visa & Work Authorization
- or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or
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This listing is sourced directly from ePlus Technology's careers page and normalized into a canonical job model.