Genuine Parts Company
On-Site Sr Customer Service Representative
Richmond, VA, USA · Senior
Sponsorship not specifiedDetected 1 day ago
SalesCustomer SupportCommunicationTime Management
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- SUMMARY Under limited supervision, ensures customer expectations are accurately determined and are fully met.
- This position works more than 50% of the time at the customer location.
- Ensures identification and sale of Motion Industries' assets.
Responsibilities
- Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives.
Skills
- Reliability, organization, and attention to detail required.
- Customer service and communication skills required. Ability to multi-task and time management skills required.
- Good driving record required.
Company info
- Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
- Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
- Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product.
- Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters.
- Proactively generates sales by actively promoting Motion Industries' products to existing customers. Expedites backorders.
- Acts as mentor/lead to lower level employees.
- May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns.
- May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly.
- Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction.
- May assist customer by troubleshooting via telephone or email and identifying correct part.
- Attends training sessions regularly to continue professional growth and development.
- Performs other duties as assigned.
Visa & Work Authorization
- GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information,
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This listing is sourced directly from Genuine Parts Company's careers page and normalized into a canonical job model.