Teal
Systems Engineer
Minneapolis, MN · Full-time
Sponsorship not specifiedDetected 12 days ago
AWSAzureCustomer SupportSystems EngineeringFirewallCiscoResearchCommunicationMentoring
About the role
- This person will be polished and able to communicate technical solutions to non-technical clients.
- The Systems Engineer is expected to use these tools regularly to improve documentation, streamline troubleshooting, enhance automation opportunities, and elevate overall service delivery.
Responsibilities
- Resolve escalated issues from the Tier II Support and provide technical mentorship to others within the organization.
- Research and document processes to support ongoing projects.
- With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge.
Requirements
- Ability to read/speak/write at a high level.
- Resourceful - the ability to figure things out.
- Ability to successfully pass a background check.
- Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us.
Nice to have
- Minimum 5 years of paid experience in a similar role, experience in an MSP environment preferred.
Skills
- Teal has adopted modern AI-driven tools-including Thread and other internal AI platforms.
- Responsible for designing, implementing, managing, and servicing our clients' networks and critical systems with a Cloud First mentality.
- Excellent oral and written communication skills.
- Excellent customer service skills and a "can do" attitude.
Benefits
- Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.
Company info
- Loves helping people
- Follows all company policies and protocols in the normal course of business.
- This is a cornerstone of our culture.
This listing is sourced directly from Teal's careers page and normalized into a canonical job model.