Lucid Motors

Part Time Customer Care Specialist

Southfield, MI · Part-time

Sponsorship not specified$21k-$25kDetected 13 days ago

CRMCustomer SupportCommunicationCritical ThinkingMicrosoft Office

About the role

Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market.
Our teams come from industries around the world, united by a shared commitment to excellence.

Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.

2+ years of experience in technical support and troubleshooting required
High school Diploma or GED required
By refusing to settle, you can help redefine what's possible and shape the future of mobility.
To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical support aptitude.
This option is not guaranteed and is based on individual performance, reliability, and the ability to work independently.
Availability to work weekends and support flexible schedules to support customers 365 days of the year.
Full time attendance during 3-week training is mandatory
Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
Eagerness to take on new responsibilities.
Excellent communication and technical comprehension skills.
Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
Skilled in navigating ambiguity in a high volume, high touch atmosphere.
Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
Familiar with Mac OS
Flexibility to work evenings shifts, weekends, or holidays.

Range (hourly):
Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.
Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan.
Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.
Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
At Lucid, we believe diversity strengthens everything we build.

This listing is sourced directly from Lucid Motors's careers page and normalized into a canonical job model.