Strideinc

Strideinc

Client Success Analyst (Contractor)

US Nationwide - Remote · Contract

Sponsorship not specifiedDetected 4 days ago
SalesforceBusiness DevelopmentNegotiationExcelLeadershipCommunicationCollaborationTime ManagementMentoringMicrosoft Office

About the role

  • Job Description K12, a Stride Company, believes in Education for ANYONE.
  • We provide families an online option for a high-quality, personalized education experience.
  • Responsible for coordinating activities to ensure project tasks are accomplished within the prescribed time frame.

Responsibilities

  • Provide regular updates to partners on the progress of support, services, platform enhancements and updates, timelines, operations, and promotions
  • Develop and maintain an understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers
  • Owns the relationship as the trusted partner with partner stakeholders, soliciting regular feedback and responding proactively to establish a strong business relationship
  • Develop open and effective channels of communication with each partner
  • Coordinate internal projects and determines the best utilization of resources to increase partner satisfaction
  • Collaborate closely with cross functional teams including academics, operations, and other private school team members to ensure customer satisfaction
  • Develop and maintains a deep understanding of partner contracts
  • Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
  • Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
  • In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

Requirements

  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Project)
  • Web proficiency.
  • Ability to travel 10% of the time.
  • Certificates and Licenses: None required.
  • Ability to interact with a diverse customer base
  • Team-oriented with an ability to work effectively across the organization to solve complex issues
  • Ability to work autonomously and to demonstrate strong time management and organization skills
  • Ability to respond appropriately to feedback, mentoring and coaching
  • Ability to pass required background check
  • Minimum Required Qualifications:
  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
  • Knowledge of the K-12 education industry
  • Familiarity with education technology and online learning solutions
  • Strong interpersonal, communication and presentation skills
  • Ability to manage competing priorities in a results-oriented atmosphere while demonstrating resilience
  • Ability to exercise and develop negotiation skills to renew and grow existing business

Compensation

  • Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level.
  • We anticipate the salary range to be $18/hr to $23.40/hr.
  • This rate is not guaranteed, as an individual's compensation can vary based on several factors.

Benefits

  • Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections.
  • Eligible employees may receive a bonus.
  • Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
  • If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.
  • These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions.

Equal opportunity

  • Employer/Protected Veterans/Individuals with Disabilities
  • Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. A pplicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
  • Stride, Inc. is an equal opportunity employer.
  • Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law.
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This listing is sourced directly from Strideinc's careers page and normalized into a canonical job model.