Buildkite
Sr. DevOps Support Engineer
United States · Senior
Sponsorship not specifiedDetected 29 days ago
GoRubyBashRailsAWSGCPAzureKubernetesTerraformCI/CDLinuxDevOpsCanvaShopifyCommunicationProblem Solving
About the role
- And you'll do this while enjoying Buildkite's commitment to true work-life balance, flexible hours, and no on-call.
- This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.
- We're dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.
Responsibilities
- Provide support through Slack, Zoom, Email, Plain, and Community Forum
- Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
- Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions
- Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
- Own and improve support workflows, simplifying how the team operates and delivers
- Customer Centric Mindset - Deep commitment to delivering world-class support with empathy and patience
- Autonomous and Proactive - Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements
- Help shape a proactive, world-class support function for enterprise customers
Requirements
- DevOps and Cloud Knowledge - Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
Compensation
- Competitive compensation, including salary, equity, and benefits package
Benefits
- Competitive compensation, including salary, equity, and benefits package
- Flexible, remote-first culture
Company info
- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- Act as a voice for customers, ensuring their feedback shapes internal product and process improvements
- Problem Solving Skills - Confident in independently tackling complex technical issues and guiding customers to solutions
- Excellent Communication - Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
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This listing is sourced directly from Buildkite's careers page and normalized into a canonical job model.