trulyfreehome

Subscription Retention Specialist

Williamsburg, Michigan, United States

Sponsorship not specifiedDetected 20 days ago

Account RetentionLeadershipCommunication

About the role

This is a high-impact, high-visibility role that sits at the intersection of growth, product, and customer experience.
You'll work directly with senior leadership and have real ownership over one of the most important revenue streams at Truly Free Home.
You'll set strategy, run experiments, analyze data, and make calls.

As Subscription Retention Specialist you will own the full lifecycle of our subscriber business, from acquisition to retention to long-term value.
Drive new subscriber acquisition through owned channels, paid, and bundled offers
Develop and test compelling subscription entry points, trial offers, and incentive structures
Partner with the marketing team to build subscriber-specific campaigns and funnels
Own the subscriber retention strategy and KPIs, including churn rate, pause rate, and active subscriber count
Build and optimize cancel-flow interventions, skip/pause options, and winback sequences

You have 4-7 years of experience in subscription, DTC, or e-commerce growth roles

Build dashboards and reports that give leadership clear visibility into subscription health
Own the subscriber communication calendar, emails, SMS, loyalty perks, and surprise-and-delight moments

it's how we fund our mission, build long-term customer relationships, and deliver real value month after month.
We're growing fast, and we need someone to own the engine that powers it all.

This listing is sourced directly from trulyfreehome's careers page and normalized into a canonical job model.