Culligan Quench
Scheduling Supervisor
Las Vegas, NV
Sponsorship not specified$57k-$67kDetected 5 days ago
Data VisualizationSalesforceLogisticsProcess ImprovementPerformance ManagementCadenceLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational SkillsMicrosoft Office
About the role
- This role ensures work orders are scheduled within SLA and routed efficiently to maximize technician productivity.
- The Supervisor is accountable for daily operational excellence, consistent coaching and development of their team, and driving measurable improvement in scheduling performance.
- Within the first 90 days, a successful Supervisor will:
Responsibilities
- Supervise, mentor, and develop a team of 8-12 Scheduling Representatives
- Deliver regular coaching, review scorecards, conduct performance reviews, and support individual development plans
- Act as subject matter expert to support process and system improvements
- Reinforce the daily Scheduler Checklist to drive consistency and enforce SOPs
- Participate in FSM/Scheduler daily calls as needed to support market performance
Requirements
- Experience with Power BI
- If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com.
- Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
- 3+ years of experience in scheduling, logistics, field service coordination, or operations leadership
- Demonstrated track record of coaching teams to achieve KPI targets
- Experience delivering performance feedback and conducting formal performance conversations
- Strong problem-solving skills with the ability to stay composed and make sound decisions under pressure
- Proficiency in Salesforce and Microsoft Office
- Experience with, or willingness to adopt, quality monitoring tools and customer satisfaction measurement frameworks
- Familiarity with NPS methodology and customer retention practices
Skills
- Reduce escalations by proactively identifying and closing skill gaps within the team
Compensation
- Quench offers competitive salary and benefits, and incentive awards.
Benefits
- Quench offers competitive salary and benefits, and incentive awards.
Company info
- We are proud to be an
Equal opportunity
- Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
- For further information, please review the Know Your Rights notice from the Department of Labor.
- Equal Opportunity Employer.
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This listing is sourced directly from Culligan Quench's careers page and normalized into a canonical job model.