Trulioo

Trulioo

Product Manager (KYB)

Toronto · Staff+ · Full-time

Sponsorship not specifiedDetected 43 days ago
Product ManagementStakeholder ManagementPRDsCustomer SuccessResearchLeadershipCommunicationCollaborationAdaptability

About the role

  • Trulioo verifies businesses and the people behind them at global scale.
  • You'll have a point of view on where KYB goes next, defend it with evidence, and change it when the evidence says otherwise.
  • We need a strategic operator who can take new capabilities from concept to launch, adoption, and revenue-generating.

Responsibilities

  • Customer discovery to develop a deep understanding of enterprise and SMB onboarding, risk, and compliance workflows, translating customer problems into clear product narratives, business cases, and launch plans
  • Market and competitive analysis to identify where KYB needs to lead, where parity is enough, and where new product classes should be invented
  • Define and manage success metrics such as adoption, conversion, verification rate, match quality, processing time, manual review reduction, revenue impact and customer satisfaction
  • Detailed technical requirements developed with Engineering and Data teams, including APIs, platform workflows, data needs, edge cases, acceptance criteria, and trade-offs that unblock execution and support global scale
  • Technical fluency - comfortable specifying API behavior, reasoning about platform and data architecture trade-offs, and engaging with engineers as a peer on scope, edge cases, and build-vs-buy decisions
  • Stakeholder management and influence without authority across Product, Engineering, Sales, Customer Success, Support, Marketing, and Compliance, including driving durable alignment on difficult trade-offs
  • Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.
  • Our offices are designed to support both collaboration and flexibility.
  • Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.
  • New product launches end-to-end - partnering with Product Marketing, Sales, Customer Success, Solutions Engineering, and Support to land new capabilities with enterprise and SMB customers

Nice to have

  • Background in KYB/KYC/AML, merchant onboarding, identity verification, risk, RegTech, financial services, payments, or e-commerce platforms
  • Experience shipping AI-powered features, including evaluation methodology and reasoning about non-deterministic outputs
  • Experience with global product surfaces - multi-jurisdiction compliance, localization, or international data sourcing
  • Recruiter Interview: 30 minutes
  • Hiring Manager Interview: 45 minutes
  • Panel Interview: 60 minutes
  • Final Leadership Interview: 30 minutes
  • KYB sits at the center of how the global economy onboards trust.

Compensation

  • Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education &

Benefits

  • Wellness: We care about your well-being.
  • Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

Company info

  • Customer discovery - regularly talking to customers and internal teams, synthesizing qualitative and quantitative signals, and separating urgent asks from durable product opportunities
  • As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.
  • Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud.
  • We are a united force of dedicated experts committed to establishing trust online - and we're proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.
  • Belonging is an important part of doing your best work.
  • Employee Resource Groups: Belonging is an important part of doing your best work.
  • At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time.
  • The work compounds: every new jurisdiction, data source, and signal we add changes what's possible for our customers.
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This listing is sourced directly from Trulioo's careers page and normalized into a canonical job model.