Ramp

Manager, Commercial Customer Activation

New York, NY (HQ) · Full-time

Sponsorship not specifiedDetected 14 days ago

Account ManagementProcurementCustomer SuccessLeadershipCommunicationCollaborationMentoring

About the role

We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency.

Build dashboards, run metric reviews, and turn insights into coaching, prioritization, and operating changes for the team.
Develop tiering and prioritization frameworks that determine which accounts receive 1:1 CSM engagement, lighter digital touch, or self‑serve motions.
Partner closely with AEs and AMs through the Commercial pod model to align on customer handoff, expansion opportunities, and risk.
Partner with Product, Solutions, FinOps, Growth, and Data to unblock activation, improve workflows, and surface customer feedback.
Manage, coach, and develop a team of ~6-8 Commercial CSMs operating in a high‑volume activation motion.
Drive team performance against TPV, customer penetration, D60/D90 activation, multi‑product adoption, and CSAT targets.
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
The Commercial CSM team owns post‑sale onboarding, activation, and adoption for

Customer‑facing or quota‑carrying experience with a track record of exceeding goals
Experience in onboarding, implementation, or activation for finance, spend management, payments, procurement, or other operational SaaS products
What Success Looks Like
In the first 6 months, this leader will have:
Improved the Commercial CSM operating rhythm and strengthened account prioritization and coaching systems
Measurably increased D60/D90 activation, TPV capture, multi‑product adoption, and CSAT across the Commercial segment
Established recurring metrics reviews that surface funnel bottlenecks and spend gaps
Improved AE/AM handoff and cross‑functional escalation workflows

Centralized home-office equipment ordering
Health and wellness stipend
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite

companies with 0-150 employees with meaningful card program potential.
This role will lead a high‑volume, activation‑focused team that helps customers move from closed‑won to fully activated across Card, Bill Pay, Treasury, Travel, and Procurement while delivering an excellent client experience.
Own and evolve the Commercial CSM activation strategy, helping the team drive customers from closed‑won to successful launch and early adoption.

This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.