Employee Navigator

Employee Navigator

Client Support Specialist

Salt Lake City, UT

Sponsorship not specified$50k-$56kDetected 6 days ago
ExcelOnboardingCustomer SupportLeadershipMicrosoft Office

About the role

  • You'll be directly responsible for the experience of thousands of customers on Employee Navigator.
  • Please note: This is an onsite role five days a week*
  • Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training

Responsibilities

  • Provide the first line of support for our customer base via email, phone or our support forum
  • Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
  • The Client Support team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts.

Requirements

  • 3+ years of experience in a client facing environment, with proven ability to produce positive results
  • Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Demonstrate proficiency using Microsoft Office products, including Excel
  • Bachelors Degree OR equivalent years of experience
  • Expertly address challenging questions while providing answers that are quick and easy to understand
  • Consistently seek to improve their own knowledge, the customer's knowledge, and the product itself
  • Be a motivated problem solver who can accurately document and communicate issues

Compensation

  • This posted base salary range represents the company's good-faith estimate of the salary at the time of posting.

Benefits

  • Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding

Company info

  • About Employee Navigator
  • Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing employee benefits and HR a whole lot easier.
  • Our platform simplifies the day-to-day work behind benefits administration, employee onboarding, and other HR tasks.
  • As the leading broker-focused platform we serve more than 180,000 companies and over 14 million employees around the country.
  • We're also honored to have been named a Washington Post Top Workplace for six consecutive years.
  • Serve as an experienced consultant to customers supporting Employee Navigator's complex products/technologies
  • The Client Support Specialist will deliver a world-class experience to our customers.
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This listing is sourced directly from Employee Navigator's careers page and normalized into a canonical job model.