Itmanagementcorpdba101voice
Network Engineer
Santa Clara, CA, United States · Full-time
Sponsorship not specifiedDetected 53 days ago
Project ManagementFirewallCiscoVoIPNetwork EngineeringCommunicationCollaboration
About the role
- Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms.
- Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most.
Responsibilities
- Network & Systems Support
- Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed
- Perform root-cause analysis and document findings and resolutions
- Help maintain customer uptime, reliability, and overall service quality
- Project Support & Engineering
- Assist with implementation and support of customer and internal infrastructure projects
- Collaborate with engineering and operations teams to ensure successful project execution
- Support solution validation and deployment planning
- Maintain accurate documentation within ITMC ticketing and project management systems
- This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations.
Requirements
- Experience supporting enterprise network environments
- Strong understanding of routing, switching, VLANs, and network troubleshooting
- Experience with enterprise Wi-Fi and firewall platforms
- Ability to troubleshoot technical issues in customer-facing environments
- Support scheduled after-hours maintenance windows when required
- The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders.
Nice to have
- Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies
- Familiarity with VoIP, UCaaS, or communication systems
- Relevant certifications such as CCNA, Network+, Fortinet, or similar are a plus
- Comfortable working independently and collaboratively within a team environment
- Key Success Factors
- Strong team player with a collaborative and solutions-oriented mindset
- Professional and customer-focused communication style
- Calm and methodical approach to troubleshooting and issue resolution
Skills
- 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success.
Benefits
- IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers.
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