Puffco

Systems & Data Specialist

Los Angeles, CA · Vp

Sponsorship not specified$75k-$85kDetected 72 days ago

JavaScriptPythonData EngineeringIncident ResponseCRMCustomer SupportZendesk

About the role

Audit and continuously improve platform configuration to eliminate friction for agents and customers alike
Ensure seamless data flow between Zendesk and our CRM, proactively identifying and resolving sync issues
Define intent taxonomy and conversation flows that reflect how our customers actually communicate

This role sits at the intersection of Customer Support operations and technical infrastructure.
You'll partner closely with the VP of Customer Support and the Director of Data Engineering to deliver high-impact automations and infrastructure and enable high quality customer support data.
Ensure customer support form submissions route into Zendesk as properly structured tickets, with the right fields, tags, and assignee logic applied
Architect and maintain routing logic, SLA policies, and ticket workflows that keep the support queue operating efficiently
Build and maintain webhooks and API-based connections that tie our support stack together
Partner with the broader tech team to scope and implement integrations as our tooling evolves
2+ years of hands-on Customer Support platform administration, including triggers, automations, views, and macros
Experience maintaining or building CRM integrations in a support context
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
Puffco's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Working knowledge of APIs and webhooks
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Experience with low-code automation platforms (Zapier, Workato, or similar)
Familiarity with scripting or basic coding (JavaScript, Python)
Prior exposure to AI agent platforms or chatbot tooling (Zendesk AI, OpenAI, or similar)
Experience working within or alongside an engineering team
The compensation range for this role is $75,000 - $85,000 for candidates based in Los Angeles, CA.
Individual compensation is determined based on experience and skillset.
Friendly office in LA Center Studios with a fun casual and comfortable work environment
Snacks, lunches, retreats, and SO much more!

The compensation range for this role is $75,000 - $85,000 for candidates based in Los Angeles, CA.

Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
Own the day-to-day health of Zendesk, including triggers, automations, and complex macros
Monitor integration health and own incident response when the pipeline breaks

we have started a movement that will mainstream cannabis enjoyment for the world.
to bring consumers the pleasure of a full-spectrum cannabis experience.
Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible.
Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.
In addition to consumer success, Puffco continually revolutionizes the cannabis industry.
Puffco's corporate culture is built on a team laser-focused on working together to realize the company's mission and vision.
We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers.
Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.
The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience.
Who Are You:
We are seeking a technically sharp and process-oriented Systems & Data Specialist to own the backbone of how our customer support team operates.
What's The Role About:

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Additional information about our company can be found at www.puffco.com.
Follow us on Instagram @Puffco

ity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual

This listing is sourced directly from Puffco's careers page and normalized into a canonical job model.