Amwins
Client Services Team Manager
2550 West Tyvola Road Suite 600 Charlotte, North Carolina 28217
Sponsorship not specifiedDetected 16 days ago
ExcelPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!
- Amwins i s seeking an adaptable, driven, and detail-oriented Client Services Team (CST) Manager to join our CST Operations team.
- The CST manager is responsible for managing daily team activities, maintaining efficient workflows, fostering a culture of excellence, and driving operational efficiency.
Responsibilities
- Lead a team of Client Services Specialists, ensuring timely work completion and exceptional customer experiences
- Implement performance management strategies to drive team productivity and efficiency
- Coach and support team members, helping them achieve individual and team objectives
- Set clear expectations, monitor performance, and implement strategies to improve efficiency and achieve goals
- Manage and evaluate performance metrics, identifying opportunities for improvement
- Develop and promote best practices for team workflows, including metrics reporting, expectations setting, and meeting schedules
- Work with cross-functional teams to create and update standard operating procedures
- Collaborate with internal and external partners to address and resolve issues efficiently
- Become a subject matter expert for your service area and continually develop team knowledge and expertise
Requirements
- Bachelor's degree or equivalent work experience required
- Insurance experience required
- 2-5 years of experience in people management, with a proven track record in team leadership and operational oversight
- Ability to prioritize tasks and execute with high quality within stipulated timelines
- Strong analytical skills with the ability to learn new systems and processes quickly
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft 365 tools
- Strong communication, critical thinking, and problem-solving skills
- Demonstrated success in working with cross-functional teams and all levels of management
Equal opportunity
- We are an equal opportunity employer.
- Policy: The acceptance of the requested information for consideration and referral of candidates will be without regard to a candidate's race, creed, color, age, gender, marital status, veteran status, national origin, sexual orientation/identification/expression, disability status, or weight and will be based solely on the candidate's qualifications for the position.
- The acceptance of the requested information for consideration and referral of candidates will be without regard to a candidate's race, creed, color, age, gender, marital status, veteran status, national origin, sexual orientation/identification/expression, disability status, or weight and will be based solely on the candidate's qualifications for the position.
This listing is sourced directly from Amwins's careers page and normalized into a canonical job model.