Crafty
Market Operations Manager
New York, NY
Sponsorship not specified$140k-$160kDetected 4 days ago
Data VisualizationProject ManagementExcelLogisticsRecruitingLeadershipCommunicationCollaborationMentoring
About the role
- This role focuses on driving results through a high-performing team.
- Leverage deep hospitality expertise to guide on-site leaders in service standards, team development, and day-to-day operations, ensuring each location operates efficiently while maintaining a high-touch, client-first approach.
- Foster collaboration and alignment across markets and internal functions to ensure consistency in service standards, operational best practices, and the overall Crafty experience.
Responsibilities
- You'll empower and develop your direct reports, build efficient systems, and partner cross-functionally to deliver seamless execution.
- OPERATIONAL EXCELLENCE Drive market-level performance by building efficient operational systems and ensuring consistent, high-quality execution across all client sites.
- Streamline workflows and standardize best practices to increase productivity, enhance service delivery, and support scalability across markets.
- Foster collaboration and accountability across teams to remove obstacles, deliver seamless client experiences, and achieve on-time, on-target results.
- MARKET PROFITABILITY Partner with the General Manager (GM) to assess market performance, set strategic priorities, and execute improvement plans that drive sustainable growth and profitability.
- Own market-level financial performance by monitoring revenue, labor, and controllable expenses, identifying variances, and implementing corrective actions to protect and improve margins.
Requirements
- 5+ years of people management and/or team leadership.
Compensation
- Our compensation amount for this role is targeted at $140,000 - $160,000 OTE (Base + Variable Compensation) per year in New York.
Benefits
- We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave.
Company info
- Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform.
- Founded in 2015, our mission is to help companies craft better workplaces.
- From DraftKings to Robinhood to Zillow, we work with the world's most dynamic brands to foster employee connection and productivity.
- Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages programs across 300+ offices, serving more than 300,000 employees each month.
- Our commitment to crafting better workplaces starts from within.
- We're a passionate, resourceful, and collaborative team whose expertise spans technology, operations, logistics, and client success.
- At Crafty, our people are our greatest asset - and the snacks are a pretty great perk, too.
- You'll report directly to the General Manager and work closely with Client Success, Partner Management, Fulfillment, and People teams to align market performance with company goals.
- Who We Are Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform.
This listing is sourced directly from Crafty's careers page and normalized into a canonical job model.