Tixr

Technical Solutions Manager

Remote (United States)

Sponsorship not specified$75k-$85kDetected 26 days ago

Account ManagementCollaborationProblem SolvingOrganizational Skills

About the role

As a Technical Solutions Manager (TSM), you act as a trusted technical advisor to both clients and internal teams.
You sit at the intersection of product capability, client operations, and real-world execution, ensuring solutions are not only technically sound but scalable and aligned with client business outcomes.
This role is ideal for someone who is deeply curious, asks thoughtful questions to understand complex systems fully, and is comfortable pushing back-professionally and persuasively-when advocating for the right technical or product path.

You will lead complex implementations, support live events, and serve as a critical feedback loop into Product by translating client needs into clear, actionable insights.
Maintain strong personal organization across multiple clients, initiatives, and deadlines-without losing attention to detail.
Lead technical implementations, ensuring clients are set up for long-term success-not just launch.
Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement.
Process, Documentation & Scale Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations.
Highly organized, efficient, and able to manage competing priorities.

3-5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support.
Strong technical aptitude with the ability to quickly understand complex systems and integrations.
Ability to ask the right questions, synthesize information, and make clear, defensible recommendations.
Comfort pushing back professionally-using data, logic, and client impact to influence decisions.
About Tixr Tixr's on a mission to transform the ticket buying experience with a modern approach to a legacy business.
What We're Looking For 3-5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support.

Professionally challenge assumptions and advocate for product improvements that enable scale, automation, and data integrity.

This listing is sourced directly from Tixr's careers page and normalized into a canonical job model.