Shields Health Solutions

Manager of Patient Services

Springfield, MA

Sponsorship not specifiedDetected 1 day ago

Data AnalysisExcelProcess ImprovementPerformance ManagementPatient CareLeadershipCommunicationMentoringOrganizational SkillsMicrosoft Office

About the role

Manager Patient Services The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services.
This applicant should be results-oriented with a positive outlook, and a clear focus on high quality.
Applicant should be service-oriented with a motivational style incorporating a clear focus on performance accountability and employee development.

Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
Drive to succeed
Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
Ensure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives

Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred

An employee in this position can expect a salary rate between $65,000 and $90,000 plus bonus pursuant to the terms of any bonus plan if applicable.
The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

Coach and develop liaison team and instill Shields culture at health system partner site
Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
Ensures coverage for Specialty Liaisons when absent from work
Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office

You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

This listing is sourced directly from Shields Health Solutions's careers page and normalized into a canonical job model.