Veracyte

Senior Manager, End User

South San Francisco, California, United States · Senior

Sponsorship not specified$171k-$186kDetected 36 days ago

AzureComplianceForecastingHIPAALeadershipCommunicationCollaborationMentoringSharePoint

About the role

Set and execute a multi-year roadmap for service maturity, automation, and user experience.
Work with IT, Security, Infrastructure, and Lab Operations to align services with business priorities.
Foster a high-accountability, service-focused culture of ownership, responsiveness, and improvement.

Lead and scale a high-performing End User Services team across Service Desk, Desktop Support, and Field Services.
Partner with the Senior Director of IT Operations on strategy, priorities, and execution.
Lead a distributed multi-site team with consistent service, standards, and engagement.
Design a scalable 24x7, follow-the-sun support model.
Lead coordination and response to major incidents and critical outages.
Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company.

Active Directory and Azure AD (Entra ID), including identity, auth, GPOs, and conditional access
Microsoft 365, including Exchange Online, Teams, and SharePoint
Endpoint management, including Intune, and Autopilot.
Lead identity lifecycle, endpoint standards, and cloud adoption.
Ensure secure, compliant use of Microsoft technologies.
Own AV and collaboration support across meeting spaces.
Troubleshoot complex AV issues, including Teams Rooms and conferencing systems.
Create runbooks and support models for high-visibility events.
Own enterprise IT asset management.
Drive standardization, inventory accuracy, and license optimization.
Ensure governance and visibility across endpoints.
Design and automate onboarding and offboarding.

$171,000 - $186,000 USD
We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions.

VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world.
Service Model & Support Coverage

Senior Manager, End User
South San Francisco, California, United States
Information Technology (IT)
At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe.
Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment.
This is what we call the Veracyte way - it's about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.
We engage with empathy, align around what's best for Veracyte, and celebrate as one team.

This listing is sourced directly from Veracyte's careers page and normalized into a canonical job model.