GreatAmerica Financial Services
Client Relationship Specialist - GPSG
Cedar Rapids, IA, USA · Junior
No sponsorshipDetected 72 days ago
OnboardingCustomer SupportLeadershipCommunicationProblem SolvingPublic SpeakingOrganizational SkillsMicrosoft Office
About the role
- Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.
- This will include ensuring the continued growth and success of existing client relationships, as well as the effective onboarding of new client relationships that have been originated by sales.
- This is a true hybrid position, requiring both external customer relationship ability, as well as strong internal communication and coordination skills.
Responsibilities
- Develop and maintain loyalty over the long-term with key clients. This will be achieved by gaining a deep understanding the client's business, and encouraging joint projects that are strategically important to the client
- As necessary, arrange meetings and lead presentations with clients to review status of relationships
- Create and update a clearly documented onboarding plan
- Refinement of Onboarding Process to develop long-term scalable solutions for the onboarding of new clients
- Utilizing internal GPSG client request portal, track and document all client issues and requests
- Build and manage strategic relationships with appropriate counterparts within GPSG client's business
- Develop strong lines of communication with all levels at key GPSG clients
- Create, communicate and manage the prioritized client request map
Requirements
- Advanced knowledge of the Microsoft Office Suite.
- Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
Skills
- Working towards a bachelor's degree or equivalent
- Entry-level or 1-2 years of work experience in client relationship assistance role
- Advanced knowledge of the Microsoft Office Suite. GreatAmerica internal systems knowledge
- Client utilized systems (e.g. front-end platforms, etc.).
- Exceptional organizational, analytical and follow-through skills
- Excellent verbal and written communication skills
- Must demonstrate sound business judgment
- Competitive Compensation
- Monthly Bonuses for Eligible Employees
- 401(k) and Company Match
- Annual Profit Sharing
- Paid Time Off
Compensation
- Ten (10) per year with a conversion option for unused time.
- Ten (10) Paid Holidays per year
Benefits
- Paid Vacation - starting at 80 hours annually for employees in their first year of service.
- Gym Reimbursement
Company info
- If your experience aligns closely, please apply.
- We value diverse backgrounds and adding new perspectives.
- We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.
- Sharing rewards is an integral part of our culture.
Visa & Work Authorization
- Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
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This listing is sourced directly from GreatAmerica Financial Services's careers page and normalized into a canonical job model.