LaunchDarkly

Head of Customer Marketing

Remote - US

Sponsorship not specified$171k-$235kDetected 4 days ago

Code ReviewDevOpsSalesforceCRMOnboardingCadenceCommunication

About the role

This role has significant influence on shaping brand messaging and positioning for LaunchDarkly as well as influencing customer health and retention.
About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise.
Developers can target product experiences to any customer segment and maximize the business impact of every feature.

Lead our customer storytelling program.
Oversee all peer review programs (G2, Peerspot, Gartner Peer Insights, and TrustRadius) to ensure LaunchDarkly maintains leader status on all platforms.
Collaborate with the lifecycle marketing team to manage customer onboarding and adoption nurture activities.
Build scalable feedback loops that capture customer insights and influence messaging, positioning, and GTM strategy.
Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software.
Maximizing the business impact of every feature through the ability to experiment and optimize
We're building a team that is humble, open, collaborative, respectful and kind.
We are seeking a strategic, results-driven Head of Customer Marketing to lead our global customer marketing function.
This individual will manage our customer advocacy and adoption programs.
The ideal candidate will bring a combination of building deep customer relationships within a company as well as experience building repeatable frameworks and enable both quality and quantity of customer advocacy.

Typically requires a minimum of 12 years of related experience, including at least 3 years of supervisory experience.
7+ years of customer advocacy experience including managing a team of individual contributors.
Experience working directly with a developer / software engineering audience.
Experience using customer advocacy tools such as Champion and UserEvidence.
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise.
Demonstrated ability to build scalable operational frameworks and lead teams through complex, cross-functional programs.
Demonstrated ability building strong one-to-one relationships and facilitating GTM and executive team relationships with customers.
Strong analytical and data-driven mindset, with experience using CRM and customer lifecycle tools such as Salesforce and Gainsight.
Exceptional written and verbal communication skills, with the ability to create compelling content and messaging for diverse audiences.
Experience working with global, remote teams and collaborating with cross-functional stakeholders.
Target pay ranges based on Geographic Zones* for Level M3:
Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $ 171,000 - $235,000 **
Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $ 154,000 - $211,000 **
Zone 3: All other US locations - $ 145,000 - $200,000* *
All ranges inclusive of 15% Bonus Target

Target pay ranges based on Geographic Zones* for Level M3:
Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $ 171,000 - $235,000 **
Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $ 154,000 - $211,000 **
Zone 3: All other US locations - $ 145,000 - $200,000* *
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs.
Exact compensation may vary based on skills, experience, and location.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Build a steady pipeline of customers who are excited to share stories about how they are solving their biggest business challenges, how they are evolving in the AI-era, and how they use LaunchDarkly being part of their AI SDLC.
Establish an executive advisory board that builds trust, feedback loops, and advocacy from decision makers at our most important customers.
Source and interview customers (in-person and on camera) to produce customer case studies in the form of written case studies, videos, and quotes.
Source and manage customers who speak live alongside LaunchDarkly at both buyer and internal events.
Design, deliver, and continuously optimize advocacy programs and incentive strategies that attract customers to participate, drawing on data-driven insights and automation to identify new opportunities.

This listing is sourced directly from LaunchDarkly's careers page and normalized into a canonical job model.