Destination Pet

Lead Customer Service Representative (Career Opportunity)

Club Fetch- Charlotte, NC · Full-time

Sponsorship not specifiedDetected 5 days ago

Customer SupportMentoring

About the role

Can you juggle ringing phones, walk-in questions, scheduling curveballs, and a team of fellow CSR rockstars-without breaking a sweat?
Since 2016, we've been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more.
Think you've got what it takes to be the heartbeat of the front desk?

Jumping in to support other team members whenever needed. We're all in this together.

Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs-you know).
Availability on evenings, weekends, and holidays required (pets don't take days off).
High school diploma or equivalent required.
2+ years in a customer service role required.
You're a people-person, a pet-person, and a team-person all rolled into one.
You've worked in customer service or retail before-and maybe even trained others.
You lead with patience and presence, not pressure.
You're cool under pressure (even when the phone is ringing and a dog's peeing).
Multi-line phones, POS systems, and customer concerns? You've got it handled.
You're confident stepping in when things get messy and stepping back when others are ready to grow.

Welcome to Destination Pet.
We are One Pack- a united team working together to elevate the love and lives of pet families.
Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day.
We are revolutionizing the pet industry.
We're sniffing out our next Lead Customer Service Representative at Club Fetch
someone who's part host, part handler, part operations wizard, and 100% pet-passionate.
If you're the kind of person who naturally steps up, leads by example, and keeps things moving even when fur's flying, this role's got your name on it.
At Destination Pet, we're not just another Pet/Vet care center- we're a community that lives to elevate the love and lives of pet families.

Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.
At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants.

This listing is sourced directly from Destination Pet's careers page and normalized into a canonical job model.