Nordic
Desk Side Analyst (Youngstown, OH)
Youngstown, OH
Sponsorship not specifiedDetected 7 days ago
ReactCommunicationProblem Solving
About the role
- The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed.
- This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
Responsibilities
- Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
- Travel to off-sites to provide the same level of support as the main campus assignment
- Assist with project assignments to implement new technologies or hardware
- Provide on-call and project support as needed
- Can keep up to date with technology as it develops and inform their clients of the potential impact.
- Maintain a clean and orderly work environment.
- The candidate will need to be able to take direction from leads and react to downtimes in the environment.
Requirements
- The ability to work under pressure within a team and the ability to multitask are important attributes for this role
- He/she will be required to work on own initiative and must therefore possess good decision-making skills
- Bachelor's degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience
Compensation
- Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
Benefits
- Maintain accurate hardware production inventories and spare stock Troubleshooting some software as needed.
- Education and Experience
Company info
- We are committed to creating an inclusive environment for all employees and applicants.
Equal opportunity
- Nordic is an equal opportunity employer.
This listing is sourced directly from Nordic's careers page and normalized into a canonical job model.