Valerie Health

Valerie Health

Customer Strategy

San Francisco, California, United States

Sponsorship not specifiedDetected 1 day ago
SQLCommunication

About the role

  • This is an inherently cross-functional role, requiring technical fluency, customer chops and high levels of ownership.
  • You are equally comfortable jumping into data, talking a customer through implementation tradeoffs and partnering on strategic vision with the exec team.
  • This is the opportunity engine of the business, and you'll work closely with operations, engineering and go-to-market to ensure success of launches, delivery and growth.

Responsibilities

  • Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Engineering) to ensure continued improvement and success.

Requirements

  • 3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB)
  • Track record of expansively owning and driving key business outcomes on high-performing teams
  • Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences.
  • Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets.

Skills

  • advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling) or code fluency

Compensation

  • Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO

Benefits

  • Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
  • You get done whatever is best for the customer and Valerie Health, from digging into support requests or hopping on an early morning implementation call.
  • SF office: Daily catered lunch and dinner reimbursement

Company info

  • Valerie Health is the AI front office for independent provider groups.
  • We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
  • Team: We are led by Pete Shalek https://www.linkedin.com/in/petershalek/ (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi https://www.linkedin.com/in/njoshi023/ (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
  • Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
  • Funding: We have raised $39M (Series A) from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.
  • Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows.
  • The ideal candidate will have a deep understanding of the business and operations sides of healthcare, enabling you to be a trusted partner to our customers and understanding the nuances of practice operations and success.
  • Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows.
  • Identify New Product and Growth Opportunities: Dive into what matters most to our customers and identify, define and drive product opportunities to improve and deliver maximum value.
  • Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell to help us do more for our customers.
  • Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Strategy team, defining how we support and grow our customers quarter over quarter.
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This listing is sourced directly from Valerie Health's careers page and normalized into a canonical job model.