Essex
Community Relations Manager
Los Angeles - Central · Full-time
Sponsorship not specified$83k-$102kDetected 16 days ago
CRMAccountingPerformance ManagementCustomer SupportCommunicationTime ManagementMentoringPublic SpeakingMicrosoft OfficeOSHA
About the role
- This may involve walking and use of stairs for prolonged periods of time.
- WHAT YOU WILL BRING TO THE TABLE: - Provides formal supervision to associates within a single functional or operational area.
- Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination.
Responsibilities
- Oversee and support a team responsible for managing resident communications and inquiries through the CRM system.
- Oversee the team's handling of portfolio tasks and calls through Funnel, ensuring timely responses and compliance with company standards and metrics, while providing support as needed.
- Maintain a deep understanding of the assigned community portfolio and provide guidance to the team on property-specific features and operations.
- Collaborate with the Community Management Team to enhance operations and achieve customer satisfaction goals.
- Manage and delegate occasional notice posting across the property portfolio.
- Assign and oversee special projects to support community operations and resident satisfaction.
- Delegate workload effectively among community relations representatives to maintain productivity and service quality.
- Manage personnel throughout their employment lifecycle that includes career planning and development, accountability and performance management, and recognition.
- Oversee and execute additional duties and special projects as assigned to support community operations and enhance resident satisfaction.
- Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
Requirements
- 2+ years of property management experience with 1-2+ years of supervisory experience.
- Proficiency with Microsoft Office Suite and property management or CRM software.
- Regular, consistent, and timely attendance required.
Nice to have
- High school diploma or equivalent required, college degree preferred.
Compensation
- New hires generally start between $83,000.00 - $102,000.00 per year.
This listing is sourced directly from Essex's careers page and normalized into a canonical job model.