1Password

Senior Manager Implementation and Onboarding

Remote (United States | Canada) · Senior

Sponsorship not specifiedDetected 69 days ago

AzureAgentic AIProduct StrategyAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationMentoringAdaptability

About the role

We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.
As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience.
Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
At 1Password, we're building the foundation for a safe, productive digital future.
We all have important information we need to manage, and protecting it should be easy.
We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password and moving with urgency to solve what matters most.
You will operate as a senior people leader, organizational architect, and strategic partner to cross-functional leaders.
This role requires a player-coach mindset with the ability to directly support complex implementations and guide the team through technical challenges.
You will partner closely with senior leaders in Customer Success, Sales, Support, and Product to ensure customers receive cohesive, high impact technical guidance and advocacy.

8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering,
4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions
Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs)
Experience implementing repeatable service delivery models
Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions

Experience leading through organizational change, driving adoption of new roles, processes, and tools
Experienced in managing managers and senior ICs, including succession planning and leadership development
Sets and reinforces clear standards for technical excellence, customer engagement quality, and accountability
Comfortable acting as a senior escalation point for complex customer and organizational challenges
Strong technical foundation with the credibility to guide, challenge, and mentor senior technical professionals in program management and implementation
Understanding of technologies such as SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures
Strategic, data informed decision maker who can identify trends, risks, and opportunities at scale
Able to translate technical and customer signals into organizational strategy, investment priorities, and roadmap feedback

USA-based roles only: The annual base salary for this role is between $129,000 USD and $187,000 USD, and is commission-eligible.

Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems.

Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted.

This listing is sourced directly from 1Password's careers page and normalized into a canonical job model.